Staff Security Engineer – Customer Support and Integrity

July 16, 2026

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Job Description:

Establish the vision, strategy and success metrics for the Customer Support and Integrity Security function.
Lead the technical direction and roadmap execution for Customer Support and Integrity Security.
Work directly with Customer Support and Integrity, Merchant Experience, Enterprise Security, Engineering, Product, GRC and related teams.
Design and Operationalize security controls.
Establish clear, measurable metrics to demonstrate and track the performance of the Customer Support and Integrity security programs.
Perform security testing and validation of support teams, processes and systems to identify security gaps and remediation plans.
Drive alignment across multiple organizations, build durable operating mechanisms.

Requirements:

8+ years of experience as a security engineer in an enterprise security, corporate security or infrastructure security discipline.
Proven track record designing and implementing security solutions at scale for support and sales populations including internal and third party users.
Experience working directly with third party support organizations.
Can deeply and confidently speak to security engineering, system architecture, scalability and reliability decisions.
A customer first and owner mindset
Possess a breadth of technical experience across various infrastructure and security areas running in large production environments
Proficient in analyzing code, architecture and designs from a security perspective
Well versed with scripting languages (e.g. Python) and other programming languages (e.g. Java). Golang experience is a plus.
Strong experience with infrastructure as a code tooling like Terraform.
Experience with IAM platforms (e.g. Okta, GoogleWorkspace).
Hands-on experience with GoogleWorkspace products, especially Google Chrome Enterprise Premium
Expertise with cloud infrastructure and management in GCP and AWS
Experience solving complex, systemic issues at scale that require creative thinking and solutions.
Exceptional analytical and investigative abilities with hands-on experience leading root cause analysis.
Excellent verbal and written communication skills - you can understand and review design documents with respect to cloud infrastructure with engineering personnel.
Experience with access management, abuse prevention, operational controls, incident management, or platform risk programs
Experience building scalable governance frameworks, escalation models, or operational control mechanisms
Experience leveraging AI, automation, or workflow tooling to improve operational scale and resilience
Experience operating across global teams and time zones

Benefits:

401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off
paid sick leave in compliance with applicable laws
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
mental health program

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