Global Process Optimization Analyst

July 16, 2026

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Job Description:

Actively support or drive key transformation initiatives across the organization, ensuring alignment with strategic objectives.
Analyze and redesign complete business processes to enhance efficiency and effectiveness, ensuring optimal performance.
Develop detailed process maps for current (as-is) and future (to-be) process flows, providing clear visual documentation for stakeholders.
Identify and evaluate opportunities for process offshoring, elimination, and automation, contributing to a more streamlined workflow.
Assess current and proposed service level requirements and process KPIs to ensure they meet the evolving needs of the business.
Review and refine governance and service management frameworks to maintain high standards of service delivery.
Organize and support workshops to design innovative solutions, fostering collaborative environments for idea generation and problem-solving.
Lead end-to-end implementation projects for various functions within Ford Credit, developing and managing project plans, and collaborating effectively with global stakeholders.
Conduct economic assessments of optimization opportunities, articulating the business value and ROI of proposed process improvements and technology adoptions.
Identify opportunities and support the integration of Artificial Intelligence (AI) and Machine Learning (ML) solutions to automate processes, enhance decision-making, and drive innovation.

Requirements:

Bachelor’s degree in business administration, engineering, or a related field required.
Three years of working experience within process engineering or related field
Demonstrated ability to apply process improvement methodologies and tools effectively in an operational setting.
Proven project management, time management, and follow-up skills, with the ability to manage projects from initiation to completion, ensuring timely and successful outcomes
Strong analytical and problem-solving skills, with the ability to navigate ambiguity ("white space"), break down complex issues, generate insights from various sources (including data), and synthesize them into clear, actionable recommendations and compelling narratives.
Proficiency with Microsoft Excel, PowerPoint, SharePoint
Quick learner, ability to shift/adapt quickly and thrives in a rapidly transforming business environment
Exceptional communication and presentation skills, both oral and written, with the ability to effectively convey complex information to diverse audiences
Ability to work independently on assignments and proactively seek out optimization opportunities; just as comfortable contributing actively within a team or collaborative environment.
MBA or other relevant advanced degree
PMP, Six Sigma, CBPP, BPMS, UiRPA and/or other applicable certification(s)
Proficiency with JIRA, Miro, Microsoft Project, and/or Microsoft Power Platform
Prior experience in financial services, banking, call center of the future, and/or automotive space.

Benefits:

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

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