Remote Healthcare Customer Service Representative

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The OpportunityDescription

What You’ll Do

While working from your home, as aHealthcare Customer Service Representative, you’ll be the Over-The-Counter Retail members' first point of contact. You’ll support their health and prescription needs by:

  • Handling calls for the Over-the-Counter benefit.
  • Handle order-taking calls for members who qualify to use an extra benefit on their Care card.
  • Taking orders for their over-the-counter benefits.
  • Reviewing card benefits and helping the customer place the order.
  • Responding to online inquiries as well.


This is an opportunity to build your healthcare knowledge while helping members get the care they need.

Training & Schedule

·Training: 8 days training + 2 days nesting (remote and paid).

·Hours of Operation: 9:00AM - 11:00PM EST, Monday – Friday.

·Shifts: The production shifts will be assigned during training.

·Holidays: Program is open on all holidays (skeleton crew schedule applies).

·For NHO class only - you need to join using a laptop or desktop – no cellphones are allowed.

    Experience Required for Your Success

    What You’ll Bring:

    We’re looking for people who thrive in a fast-paced environment and can communicate clearly with empathy. To succeed in this role, you should have:

    • Strong customer service or call center experience (healthcare a plus)
    • Ability to type 30+ WPM and use multiple computer systems
    • Clear, professional communication skills
    • Reliable internet connection: 20 Mbps download / 10 Mbps upload
    • Ability to pass a 7-year background check and drug screen (9 panel with THC, per state law)

    Why Join Us

    • Seasonal role with opportunity to transition to another program, extend your assignment, or even move into a permanent role (based on performance & business need)
    • Paid training to set you up for success
    • Supportive team environment focused on helping you grow

    About Us

    We partner with leading healthcare organizations to deliver exceptional customer support to their members. Join our team and be part of a mission-driven program that makes a real impact for Federal Employee Program members every day.


    Remote

    Skills:
    Background Investigation, Call Centers, Cellular Telephone, Communication Skills, Computer Systems, Customer Support/Service, Desktop PC, Healthcare, Healthcare Customer Service, Laptop PC, Order Processing, Retail, State Laws and Regulations


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    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

    Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...