NOC Engineer

Other Jobs To Apply

<p><strong>ABOUT THE ROLE</strong></p><p>Axe Compute is seeking NOC Engineers who do more than watch a screen. This role owns customer experience for live GPU cluster deployments, using automation, AI tools, and continuous process improvement to drive SLA performance, not just monitor it. We're looking for people who build tools, write and improve their own runbooks and SOPs, and treat every shift as an opportunity to make the NOC better than they found it.</p><p><br></p><p><strong>ROLE AT A GLANCE</strong></p><ul><li>Mandate: Monitor live GPU clusters, drive incident response, and continuously improve the tools, processes, and SOPs the NOC runs on.</li><li>Scope: 24/7 shift-based monitoring and incident response, tool-building and automation, runbook/SOP creation and maintenance, third-party coordination, SLA metric improvement.</li><li>Key Outcomes: SLA compliance, a measurably improving NOC (fewer repeat incidents, faster resolution, better tooling), strong customer experience outcomes.</li></ul><p><br></p><p><strong>WHAT YOU WILL OWN</strong></p><p><strong>Monitoring & Incident Response</strong></p><ul><li>Monitor cluster health, power, cooling, and network status across live deployments, triaging and resolving incidents within SLA.</li><li>Escalate to Tier 3 (OEM or data center operator) only when an issue genuinely requires vendor-level support.</li></ul><p><strong>Tooling, Automation & AI Workflows</strong></p><ul><li>Build and improve internal tools and automation to reduce manual, repetitive work, using AI-enabled workflows wherever they make the team faster or more accurate.</li><li>Identify opportunities to automate recurring monitoring, triage, or reporting tasks rather than performing them manually shift after shift.</li></ul><p><strong>Runbooks, SOPs & Process Improvement</strong></p><ul><li>Create and maintain runbooks and standard operating procedures, updating them based on real incidents rather than leaving them static.</li><li>Contribute to after-action reviews and turn recurring issues into permanent process or tooling fixes.</li></ul><p><strong>Customer Experience Ownership</strong></p><ul><li>Own the customer experience of every incident, communicating clearly and proactively rather than treating tickets as a checklist.</li><li>Work directly with third parties (data center operators, OEMs, network providers) as needed to resolve client-impacting issues.</li></ul><p><strong>SLA & Continuous Improvement</strong></p><ul><li>Track and actively work to improve SLA metrics, using data and software tooling to identify where performance is slipping before it becomes a client-facing problem.</li></ul><p><br></p><p><strong>REQUIRED QUALIFICATIONS</strong></p><ul><li>1+ years in a NOC, network operations, or infrastructure monitoring role. This role can be junior, but not passive.</li><li>Demonstrated interest or experience in automation, scripting, or tool-building, not just following existing procedures.</li><li>Comfort working rotating shifts, including nights/weekends, as part of a 24/7 coverage model.</li><li>Familiarity with monitoring tools (e.g., Datadog, Grafana, PagerDuty) and a genuine curiosity about AI-enabled operations tools.</li></ul><p><br></p><p><strong>PREFERRED QUALIFICATIONS</strong></p><ul><li>Experience monitoring GPU or high-performance computing infrastructure.</li><li>Scripting ability (Python, Bash, or similar) to build or modify automation.</li><li>Additional languages beyond English are a plus for coordinating with clients and global vendors.</li><li>Multiple shift options available to accommodate different timezones and flexible working hours.</li></ul>

Back to blog

Other Jobs To Apply

Account Executive (Corporate & Association) - Remote

Adjunct Faculty - Curriculum & Instruction (C&I)-1

Cannabis Internet Dispensary

Administrative Assistant / Entry Level (Remote)

Remote QA Specialist: Elevate Travel Booking Quality

Remote Job - Pharmacy Technician - FL, IL, IN, or WI

Registered Nurse (Remote Patient Monitoring and Chronic Care Management)

Remote Medical Support Assistant (Medical Receptionist)

Remote Inside Sales Representative

Jetblue Airlines Remote Jobs - Customer Service Roles Available

Remote Medical Support Assistant (Medical Receptionist)

Remote HR Assistant – Entry Level, WFH

Scheduling & Operations Assistant - Remote

Research Assistant I

Executive Assistant (Remote Full-time or Part-time)

Telephone Support, E-Commerce Sales – Part-Time

Global Account Manager, Financial Services

Entry Level Remote Sales

Sales Executive, Oracle Cloud, Remote (East)

CRM Marketing Manager

Remote Business Development Manager | BDR Team Lead

Inbound Sales Development Representative - Entry Level

Appointment Setter - Remote (Wednesday to Sunday schedule)

Sales Manager Remote

Remote Inside Sales Representative

Enterprise Account Executive - Workvivo

Marketing Strategist / Consultant (Financial Services)

Slot Game Designer - Remote

UX Accessibility Specialist (100% Remote)

Experience Design Lead | Remote - US

TikTok Content Creator

3D Motion Graphics Artist - Junior (Remote)

Presentation designer / Freelance AI Trainer

Freelance 3D Rendering Artist – Images & Video

Sr. UX Researcher (Remote)

Content Creator (Flexible Gig)

Lead Brand Designer

Remote Customer Service Positions Paying Up To 19 Per Hour Now Open

General Manager, Alliances

E-commerce Manager

ITIL Certified ITSM Analyst

Construction Project Manager Estimator - Remote

Principal, Strategic Planning & Integration

Retail Logistics Manager

Luxury Goods Consultant - Fully Remote | Upto $160/hr

Process Improvement Specialist

Manager, Agile Delivery (Remote)

Remote Part time Scrum Master

Travel Support Specialist-US Only

Full-Time Independent Contract Recruiter | Remote

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...