Customer Service Rep - Tax (Seasonal, Remote)The Customer Service Rep - Tax (Seasonal, Remote) works from home and interfaces with customers via inbound / outbound calls and / or via the Internet.This position provides customer service support and resolution of routine problems and questions regarding client's products and / or services.(We accept applications for this position on an ongoing basis.Military veterans are encouraged to apply.)A NEW CAREER POWERED BY YOUAre you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!As a remote Customer Service Rep - Tax (Seasonal), you'll join an organically diverse team from 70countries where ALL members contribute and support each other's success and well-being, proudly united as game-changers. Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.CAREER GROWTH AND PERSONAL DEVELOPMENTThis is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time.We'll give you all the training, technologies, and continuing support you'll need to succeed.Plus, at Concentrix, there's real career (and personal) growth potential.In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.WHAT YOU WILL DO IN THIS ROLEAs a Customer Service Rep - Tax (Seasonal) working from home, you will :Provide inbound customer support using a call flow guideHelp customers resolve basic technical issuesTrack, document, and retrieve information in databasesOffer additional products and / or servicesDeliver expert customer experienceswith a smile.YOUR QUALIFICATIONSYour skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction.Other qualifications for our Customer Service Rep - Tax (Seasonal) (Remote) role include :1year of customer service experienceOpen availability (this is a seasonal position)A high school diploma or GEDA quiet, distraction-free environment to work from in your homeProficiency in fast-paced multi-taskingEagerness to learn new technologiesStrong computer navigation skills and PC knowledgeA desktop or laptop to complete PC and internet testingComputer Requirements :Bring your own device - This position does not loan equipmentDevice must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.)Operating System :Windows 11RAM :8GB or higherProcessor :Intel i5 / AMD Ryzen 5 or higherInternet Requirements :DSL, Cable, or Fiber connection (Satellite and Wireless / Hotspots are not acceptable)Speeds :10 mbps download and 3 mbps upload or higherWhile working, you will be required to hardwire with an ethernet cableHigh Speed internet (no wireless / hotspots or satellite) and a smartphoneMust reside in the United States and have a valid U.S.address for residenceWHAT'S IN IT FOR YOUOne of our company's Culture Beliefs says, We champion our people. That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers.And we'll invest in YOU to aid in your career path and in your personal development.Benefits available to eligible U.S.employees in this role include :The base salary for this position is $15 / hr.(pay rate will not be below the applicable minimum wage).Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.DailyPay enrollment option to access pay early, when you want itPaid training and performance-based incentivesLucrative employee referral bonus opportunitiesCompany networking opportunities with organized groups in the following topics :Network of Women, Black Professionals, LGBTQPride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and moreHealth and wellness programs with trained partners to help promote a healthy youMentorship programs that support your rewarding career journeyWork-from-home conveniencePrograms and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community supportCelebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and moreREIMAGINE THE BEST VERSION OF YOU!If all this feels like the perfect next step in your career journey, we want to hear from you.Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice..