Customer Service Representative - Part-Time

September 18, 2026

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Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.<br><br>Come join us to create what’s next. Let’s define tomorrow, together.<br><br><h2>Description</h2><blockquote dir="ltr" style="margin-right: 0px;"> <p style="margin-bottom: 0px; margin-top: 0px; font-family: Arial;"><br><iframe allow="autoplay; encrypted-media" allowfullscreen="allowfullscreen" frameborder="0" height="315" src="" width="560"></iframe> </p> <p style="margin-bottom: 0px; margin-top: 0px; font-family: Arial;"> </p> <p class="MsoNormal"><strong>As the face of our customer, here’s what you will do:</strong><o:p></o:p></p> <p class="MsoNormal" style="font-family: Arial;"><strong></strong></p> <p class="MsoNormal">Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.<o:p></o:p></p> </blockquote><h2>Qualifications</h2><blockquote dir="ltr"> <h3 style="font-family: Arial;">What You Need to Succeed (Minimum Requirements):</h3> <p style="font-family: Arial;"></p> <ul> <li style="font-family: Arial;">At least 18 years old</li> <li style="font-family: Arial;">High school diploma, GED, or equivalent</li> <li style="font-family: Arial;">Comfortable with computers, mobile devices, and new technologies</li> <li style="font-family: Arial;">Able to stand, walk, and handle baggage for an eight-hour shift</li> <li style="font-family: Arial;">Able to read, write and speak English fluently</li> <li style="font-family: Arial;">Ability to communicate with other departments and flight crews</li> <li style="font-family: Arial;">Must be eligible to acquire and maintain credentials vital for the position</li> <li style="font-family: Arial;">Must pass a background check</li> <li style="font-family: Arial;">Must pass a pre-placement drug screen</li> <li style="font-family: Arial;">Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances</li> <li style="font-family: Arial;">Available during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need</li> <li style="font-family: Arial;">Able lift up to 70 lbs</li> <li style="font-family: Arial;">Ability to obtain required training certifications, perform safety checks, and successfully complete job functions, including but not limited to Ticket Counters, Gates, Baggage, and operating passenger loading bridges</li> <li style="font-family: Arial;">Must be legally authorized to work in the United States for any employer without sponsorship</li> <li style="font-family: Arial;">Successful completion of interview and assessment required to meet job qualifications</li> <li style="font-family: Arial;">Reliable, punctual attendance is a crucial function of the position</li> <li style="font-family: Arial;">Ability to meet our uniform, and appearance standards</li> <li style="font-family: Arial;">Must be willing and able to work 100% on-site </li> </ul> </blockquote><br>The starting rate for this role is $19.64.<br>This is also a bonus eligible position (i.e. profit sharing).<br><br>We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k), pension and flight privileges (subject to the respective collective bargaining agreement).<br><br>United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact <a href="mailto:JobAccommodations@united.com" target="_blank">JobAccommodations@united.com</a>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...