Concierge PRN ( as needed)

July 17, 2026

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About the position

Self-motivated; uses strong hospitality focus, in serving as the first and central point of contact for service related issues. Answers resident questions and assists residents in making reservations for dining, travel, in home service referrals, dry cleaning depository, entertainment attractions, events, etc. as applicable. Develops and delivers personalized service. Answers phone, manages in-house mail center and serves as a general referral source.

Responsibilities

Screens incoming calls; takes messages and /or forwards calls as appropriate.
Greets and signs in all visitors
Greets and provides directions or information to residents, visitors, guests and vendors.
Responsible for sorting and distributing incoming mail.
Provides clerical assistance as needed. Types letters of correspondence, memorandums, reports, forms, etc. Receives event reservations, schedules guest apartment reservations and updates census, resident directory and birthday list.
Provides basic information to those inquiring about the community; ensures current marketing brochures are available.
Responds to Emergency Call System and building alarm system.
Responsible for administration of Stat Check System.
Responsible for periodic interior rounds to ensure building is secure.
Receives and processes work orders for the Community. Manages office equipment and supplies.
Provides effective and courteous service to all residents, guests and co-workers.
Handles resident emergency situations in the absence of the Resident Services Director.
Other duties as assigned.

Requirements

High School Diploma or equivalent experience.
Working knowledge of multi-extension, multi-line telephone system is required.
Prior concierge or hospitality experience strongly preferred.
Energetic, enthusiastic, exceptional communication skills.
Good organizational skills, follow-up and follow through; must be able to multitask.
Minimum one-year experience in a business office environment.
Strong clerical skills to include knowledge of computer software (Word, Excel, Outlook).
Must be able to read, write and speak the English language.
Must possess strong communication and excellent customer service skills.
Must be able to read, write and speak the English language

Nice-to-haves

Prior concierge or hospitality experience strongly preferred.

Benefits

Health Coverage
Health Savings Accounts
Retirement (with match)
Dental, Vision, Disability & Life Insurance
Paid Time Off plan

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