Call Center Agent -Remote-Must live in MN

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Job Title: Call Center Agent
Location: Remote | Must live in MN
Compensation: $17.00 per hour - paid weekly
Job Type: Temporary or Temp-to-hire


About the Opportunity
Doherty Staffing Solutions is hiring Call Center Agents for a leading healthcare services company located in Perham, MN. If you enjoy a fast-paced environment and want reliable hours with weekly pay, this job could be a great fit. Read below for more information!
What You'll Do as a Call Center Agent:
  • Make outbound calls to customers to return health screening kits
  • Navigate CRM systems and softphone tools to manage call activity
  • Maintain professionalism and empathy during all customer interactions
  • Ensure compliance with HIPAA and patient privacy requirements
  • Log call activity and update records accurately in system tools
  • Troubleshoot minor technical issues related to calls and systems
  • Maintain punctual attendance and readiness at shift start times
  • Represent the company positively as part of the customer experience
What You Need to Bring to the Call Center Agent Role:
  • Experience in call center, customer service, or outbound calling preferred
  • Must live in Minnesota
  • Ability to use computer systems, CRM platforms, and call software independently
  • Ability to maintain strict confidentiality and comply with HIPAA regulations
  • Ability to communicate professionally, clearly, and empathetically
  • Ability to maintain punctuality and adhere to scheduled shifts
  • Ability to work in a remote environment with minimal supervision
  • Ability to maintain a private, quiet, and distraction-free workspace
  • Strong attention to detail and commitment to accuracy

Why You'll Like Working with Doherty Staffing Solutions
Enjoy weekly pay, access to health coverage options through Benefits in a Card (including preventative and minimum value plans), and temp-to-hire opportunities for long-term stability where applicable. As a family-owned company with over 45 years in business, we pride ourselves on providing personalized support through a local, dedicated recruiter and maintaining a strong reputation backed by positive online ratings. We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer, welcoming candidates from all backgrounds and experiences.
Ready to Apply?
Click "Apply Now" to complete our quick, mobile-friendly application. If you have questions about the Call Center Agent position, please contact our Alexandria jobs office directly at 320-763-3121.
Doherty Staffing Solutions offers our valued contract employees health coverage through Benefits in a Card (preventative benefit and minimum value plans), along with weekly paychecks via a prepaid card from CHANGE. Learn more and find helpful links to additional resources at
Remote

Skills:
Call Centers, Communication Skills, Computer Systems, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, HIPAA (Health Insurance Portability and Accountability Act), Health Plan, Healthcare, Identify Issues, Maintain Compliance, Record Keeping, Regulations, Telephone Skills


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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...