Underwriting/Operations Supervisor - Commercial Property (Dallas, TX)

September 26, 2026

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About Us We're not like other insurance companies. From our specialty products to our business model, our culture to our results — we're different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn't just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company. Position Purpose Under occasional supervision, oversee operations for a branch office and product line. Supervise operational procedures for a product, and supervise and train operations staff. Audit operational procedures periodically. Process complex endorsements, changes, and cancellations to existing insurance policies. Provide administrative support to branch office. This is an in‐office position, Monday - Friday 8:00 am ‐ 4:30 pm (Central Time) Principal Duties & Responsibilities Supervise operations workflow and procedures for a branch office. Supervise and train operations staff of a branch office. Process the most complex endorsements, changes, and cancellations to existing insurance policies when escalated from other staff. Conduct audits of procedures to ensure operational compliance. Serve as primary office contact for branch activities and facilities while coordinating building and technology efforts with Building Management, Home Office Facilities and/or IT. Assist in special projects and other tasks when needed. Education & Experience Associates degree preferred. 5+ years of related experience considered. Equivalent level of education and experience. Supervisory experience required. Experience with commercial property insurance preferred. Knowledge, Skills, & Competencies Ability to use analytical methods in branch operations to find creative yet workable solutions. Ability to communicate findings and recommendations to internal and external contacts on branch operations matters. Ability to review an operations process and identify/suggest opportunities for efficiency and/or greater effectiveness. Ability to supervise and develop subordinates to ensure increased performance. Ability to use database software, including Windows operating systems, computer network environment and printers, to process insurance policy changes. Compensation Overview The base salary range for the position is $64,490.00 – $90,447.00. The base salary is only one component of our robust total rewards package at RLI. The salary offered will account for geographic location, experience, scope & responsibilities, qualifications, talent availability, specialization, and business needs. This range may be modified in the future. Financial Incentives include: Annual bonus plans, Employee stock ownership plan (ESOP), 401(k) – automatic 3% company contribution, Annual 401(k) and ESOP profit‐sharing contributions (up to 15% of eligible earnings). Work & Life Paid time off (PTO) and holidays. Paid volunteer time off (VTO) to support our communities. Parental and family care leave. Flexible & hybrid work arrangements. Fitness center discounts and free virtual fitness platform. Employee assistance program. Health & Wellness Comprehensive medical, dental and vision benefits. Flexible spending and health savings accounts. Two‐fold base salary for group life and AD&D insurance. Voluntary life, critical illness, & accident insurance for purchase. Short‐term and long‐term disability benefits. Personal & Professional Growth Training & certification opportunities. Tuition reimbursement. Education bonuses. Diversity & Inclusion Our goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results. RLI is an equal‐opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. #J-18808-Ljbffr

Experience: 5 years required

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...