[Remote] Analyst, Implementation Planning

July 22, 2026

Other Jobs To Apply

Note: The job is a remote job and is open to candidates in USA. UPS is one of the world’s largest providers of transportation and logistics services, offering comprehensive logistics services and warehousing solutions. The Analyst, Implementation Planning role involves collaborating with customers to document operational processes, support new customer onboarding projects, and ensure compliance with quality standards.

Responsibilities

Attend customer business requirement meetings and document customer-specific operational requirements, workflows, and expectations
Collaborate with customers and internal stakeholders to gather, analyze, and document operational processes for new implementations
Create first drafts of work instructions, process maps, and operational documentation using established company templates
Facilitate internal review sessions to validate documented processes and incorporate stakeholder feedback
Schedule and lead documentation review meetings with customers and internal teams using Microsoft Teams
Present documented processes to customers and stakeholders to confirm accuracy and alignment with business requirements
Revise documentation based on customer and internal feedback through final approval
Coordinate document approval workflows and route completed documents through formal Document Control processes
Ensure all documented processes comply with Good Distribution Practices (GDP), customer quality requirements, DSCSA serialization requirements, and cold-chain/temperature-controlled handling procedures, as required
Support implementation planning and execution activities for new customer onboarding projects
Perform operational assessments to identify process gaps, risks, and opportunities for improvement
Update and maintain process documentation throughout project planning, UAT testing, and go-live phases of the project
Support continuous improvement and operational excellence initiatives within the Implementation and Operations teams
Manage multiple projects, associated documentation, and implementation deliverables simultaneously while meeting project milestones and deadlines

Skills

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
Bachelor's Degree or equivalent experience preferred
3–5 years of experience in supply chain, logistics, healthcare distribution, pharmaceutical operations, medical device operations, or technical writing
Experience developing SOPs, work instructions, process maps, and operational documentation
Experience participating in customer requirements-gathering and implementation activities
Experience meeting in person and via conference calls with UPS customers and their representatives
Familiarity with document control processes and regulated documentation environments
Strong facilitation and communication skills, including the ability to lead customer review meetings
Proficiency with Microsoft Teams, SharePoint, and Microsoft Office applications
Experience working in GDP-compliant healthcare, pharmaceutical, or medical device environments

Company Overview

Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. It was founded in 1951, and is headquartered in Atlanta, Georgia, USA, with a workforce of 10001+ employees. Its website is https://sustainability.ups.com/the-ups-foundation/.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...