Remote E-Commerce Customer Support & Data Entry Specialist

July 17, 2026

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We are seeking a reliable, detail-oriented Customer Service and Data Entry Specialist to support our two e-commerce businesses: Brace Direct, an orthopedic bracing and medical device company, and RevUp Sports, an athletic shoes and apparel company.

This role is primarily focused on customer support, order processing, product guidance, and accurate data entry during evening hours. The ideal candidate must be comfortable working from a computer for the full shift, juggling multiple programs at once, learning new systems quickly, and using AI tools to improve speed, accuracy, and customer communication.

This is not a basic call-center role. We need someone who can think through customer issues, search for answers, follow procedures, use technology well, and provide knowledgeable support for orthopedic bracing products.

↓ See Application Instructions at the Bottom! ↓

Schedule

Sunday/Monday – 2:00 p.m. – 11 p.m. EST

Tue-Thurs, 2:30 p.m. – 10:00 p.m. EST

Occasional Saturdays may be required.

Compensation & Benefits

$13–$14 per hour, plus tip share

Estimated total: $14–$16 per hour

Work from home

1099 contract position

Key Responsibilities

Handle incoming calls and return missed calls promptly and professionally.
Respond to customer messages across phone, email, live chat, and e-commerce platforms.
Provide knowledgeable support for orthopedic products, including brace fitting guidance, product recommendations, sizing help, and basic troubleshooting.
Process and manage digital orders with accuracy and efficiency.
Use multiple web-based systems throughout the shift, including order management platforms, customer service tools, spreadsheets, shipping tools, and internal resources.
Use AI tools appropriately to help research products, draft responses, summarize issues, and improve customer communication.
Perform ongoing data entry tasks during call downtimes while maintaining accuracy and organization.
Document customer issues clearly and communicate with team members and management regarding problems, solutions, and follow-up needs.
Learn new products, systems, and procedures quickly as the business continues to grow.

Qualifications

Prior experience in orthopedic bracing, DME, O&P, chiropractic, physical therapy, orthopedic offices, or medical equipment is strongly preferred.
Hands-on knowledge of brace types, brands, sizing, and fitting techniques is highly valued.
Familiarity with medical billing/coding, L-codes, or insurance processes is a plus.
Strong computer skills are required. Must be able to work in multiple programs at the same time without getting overwhelmed.
Comfortable using Microsoft Excel, Word, Google Sheets, web-based software, e-commerce platforms, and AI tools.
Fast learner who can follow written procedures, search for answers, and adapt to new systems.
Strong organizational skills and excellent data entry accuracy.
Excellent verbal and written communication skills.
Must be dependable, self-motivated, and able to work independently from home.
Must have a quiet, distraction-free workspace and be available at the computer for the full shift.

Ideal Candidate

The best fit for this role is someone who is friendly with customers, strong with computers, quick to learn, and comfortable handling detailed product questions. We are especially interested in candidates who already understand orthopedic bracing or medical equipment and can combine that knowledge with strong technology skills.

Application Instructions

After applying on Indeed, the next step is to complete our assessment here:

Pay: $14.00 - $16.00 per hour

Benefits:

Work from home

Application Question(s):

I am aware that I will need to complete the assessment here to continue to the next phase of the hiring process:

Yes/No

Work Location: Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...