Responsibilities
About the Team
The Trust and Safety Incubation Team is TikTok's specialized Incubation & Moderation hub for content moderation. We are not just on the front lines; we are building the future of safety on the platform. Our mission is to pilot, test, and refine the next generation of moderation policies and tools. We tackle the most complex challenges, experiment with novel solutions, and create the playbooks that will define safety at scale for millions of users.

Responsibilities

• Pilot & Test New Workflows: Be the first to engage with new moderation tools, review queues, and experimental policies, providing critical feedback to shape their development.
• Analyze Complex & Nuanced Content: Specialize in handling the most ambiguous, high-complexity (Tier 3) content cases to identify policy gaps, edge cases, and areas for improvement. Your insights will directly influence policy creation.
• Partner in Developing & Documenting Playbooks: Transform successful experiments into detailed, scalable playbooks and documentation that will be used to train our BPO partners.
• Provide Structured Feedback: Act as a critical feedback generator, translating front-line learnings into clear, concise, and data-driven insights for Policy, Product, and Engineering teams.
• Identify Emerging Threats: Use your unique position to proactively identify new patterns of abuse and emerging risks, providing early warnings and root-cause analysis to cross-functional partners.
• Contribute to Experiment Design: Partner with the Team Lead and data analysts to design and execute experiments (e.g., A/B tests) to validate hypotheses about moderator tooling, policy clarity, and workflow efficiency.
• Maintain Subject Matter Expertise: Develop a deep understanding of the intent and evolution of TikTok's Community Guidelines, serving as a subject matter expert for the areas you test.

Qualifications
Minimum Qualifications

• 2+ years of experience in Trust & Safety, policy operations, or a related role requiring complex analytical problem-solving.
• Exceptional written and verbal communication skills, with a proven ability to articulate complex concepts and provide structured, actionable feedback.
• Strong investigative and critical-thinking skills, with an aptitude for navigating ambiguity and making principled decisions.
• Resilience and maturity in handling complex and potentially disturbing content daily.
• A collaborative mindset and the ability to work effectively in a fast-paced, constantly evolving environment.

Preferred Qualifications

• Prior experience reviewing digital content.
• Proven ability to adapt, respond to day-to-day challenges, and thrive in a high-tempo environment.
• Demonstrated resilience and commitment to self-care to successfully manage the emotional demands of the role.
• Experience in a BPO/call center/content moderation environment with a track record of consistently meeting company metrics placed in a scorecard
• Direct experience in process design, or an operational role focused on continuous improvement or experimentation.
• Demonstrated ability to turn ambiguous problems into clear, data-backed recommendations.

Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. ​
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. ​
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​

About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.​
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.​

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​
Diversity & Inclusion​
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​

USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at