[Work From Home] Luxury Beauty Chat Consultant, x at reputed company

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Role Snapshot:

  • Company: Workwarp
  • Location: Remote
  • Position: Luxury Beauty Chat Consultant, X At reputed company - A57 New York, NY
  • Compensation: a competitive salary
  • Start Date: Immediate openings available

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Luxury Beauty Chat Consultant, x job at reputed company - A57. New York, NY. DESCRIPTION reputed company is seeking a passionate and experienced beauty consultant to provide world class service to address inquires and provide expert recommendations to customers in a remote environment via live chat. As a Luxury Beauty Chat Consultant, you will ensure an exceptional and personal experience for our customers to achieve their beauty objectives, representing the highest industry standards, while building new and nurturing existing customer relationships. The ideal candidate will have remote customer-facing experience, be passionate and knowledgeable about luxury beauty products, and excel in written customer communication and multitasking. Candidates must have a proven track record of driving sales for brand partners and exceptional customer service. Candidates must thrive in a start-up environment where they bring creativity, demonstrate long-term thinking, and an ability to navigate an ambiguous and changing business. Candidates should be highly motivated, independent and passionate about luxury beauty. This team’s operating hours are 8 hours per day (9am-5pm EST), 7 days a week, and subject to change. Candidates must have flexibility to work a variety of shift assignments including nights/weekends/holidays. This is a remote position hiring for employees located in NY, CA, TX, VA, WA Key job responsibilities • Provide world class personalized recommendations for customers via chat by utilizing beauty expertise and brand and product knowledge, to offer advice through conducting online one to one consultations • Communicate simultaneously with multiple customers, via chat, in a friendly, personalized, and informative manner to recommend products based on needs and preferences. • Identify and understand customers individual needs and personal preferences to assist in selecting tailored skincare and make up regimens • Address customer inquires and product related questions promptly, professionally and accurately • Develop thoughtful regimen curations and provide expert advice to inspire customers to discover Luxury Beauty selection and services • Participate in ongoing training and education programs to stay in the know on the brand and product to provide informed recommendations to customers • Present products and services to customers by exhibiting knowledge that helps gain and retain customer trust and confidence • Achieve and exceed sales goals and performance metrics as determined by conversion rates to drive business growth • Actively promote the Luxury Beauty brand and keep a strong positive professional image during all customer interactions • Demonstrate entrepreneurship and ownership by providing feedback and suggestions to improve broader service offering and luxury shopping experience • Continuously seek opportunities to grow and elevate the chat consultation experience to improve customer satisfaction • Be creative yet intentional to find ways to go above and beyond for your customers We are open to hiring candidates to work out of one of the following locations: Virtual Location - CA | Virtual Location - NY | Virtual Location - TX | Virtual Location - VA | Virtual Location - WA BASIC QUALIFICATIONS • 2+ year relevant beauty experience which can include retail sales counter or chat selling • Exceptional written communication skills, including the ability to clearly communicate in writing and speech to a global customer and brand base • A strong luxury beauty knowledge base including an array of brands, products and skincare and makeup knowledge • Demonstrated passion for thoughtful, creative and elevated customer service and selling skills, flexible to adapt quickly to changing customer and business need • Confidence and the ability to make decisions under pressure • Ability to interpret and analyze both personal and team goals • Computer savvy with knowledge of MS Office Suite; familiarity with multiple web browsers, windows navigation, instant messenger tools (e.g., chat), and social media • Flexibility with schedule, including weekends/evenings and occasional holidays, to service customers Apply Now! Apply Job!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...