WFH Data Entry - Customer Success - Entry Level

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WFH Data Entry - Customer Success - Entry Level

New York, New York, United States

WFH Data Entry - Customer Success - Entry Level

Remote job at comfort of the home

$19.00 - $26.00+ per hour

We are looking for ambitious individuals who are ready for a challenging yet rewarding career as part of our Administrative department.

Individuals who will produce exceptional results, who can deliver amazing service to our customers, while striving to inspire positive change within the Organization.

Why apply to be a Data Entry Experience Associate at Work World:

  • Uncapped earning incentive
  • Availability to work between the hours of 10:00 am and 7:00pm central time
  • Permanent work from home position
  • All computer equipment provided
  • Full Time
  • A comprehensive and highly competitive benefits package
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • 401K
  • Paid Time Off
  • Paid Emergency Time Off

Whats a typical day as a Data Entry Experienced Associate? You will start by:

  • Receiving challenging calls transferred from Tier 1 agents.
  • Assisting and troubleshooting customer concerns
  • Verifying data and information using a verification process
  • Addressing customers questions while displaying exceptional customer service skills
  • Documenting both customer concerns and solutions
  • Meeting or exceeding all managed metrics
  • Keeping your community safe and making a difference

This job might be an outstanding fit if you:

  • Are an ambitious customer focused individual
  • Have the ability to handle stressful customer interactions
  • Have one year of Call Center, Sales, or leadership experience
  • Have strong computer skills with dual monitor experience preferred
  • Display excellent verbal and written communication skills plus problem-solving skills
  • Are able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs
  • Are be able to work from home with internet in a quiet area
  • Have your computer connected to the internet via an Ethernet cable or Wi-Fi)
  • Equal Opportunity Employer
  • It is and will continue to be the policy of WORK WORLD to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and regardless of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, genetic information, gender identity, or their status with regard to public assistance.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...