Job Summary:

Progressive Technology is seeking a highly motivated, customer-focused Technical Support Agent to join our remote call center team. In this role, you will be the first point of contact for customers seeking assistance with technical issues related to our products and services. You will play a critical part in ensuring our clients receive timely and accurate resolutions, all while delivering a seamless and professional customer experience. This is a fully remote position, ideal for individuals who are passionate about problem-solving and enjoy helping others in a fast-paced environment.

Key Responsibilities:

• Respond to inbound customer calls, emails, and chat requests regarding technical issues and product inquiries.

• Diagnose, troubleshoot, and resolve hardware, software, and connectivity problems.

• Guide customers through step-by-step solutions using remote support tools and clear communication.

• Escalate complex issues to Tier 2/3 support teams when necessary.

• Maintain detailed and accurate records of customer interactions within the CRM system.

• Provide product information, guidance, and technical education to users in a professional manner.

• Adhere to call center protocols, KPIs, and quality assurance standards.

• Stay up-to-date with product updates, technical trends, and company procedures.

Required Skills and Qualifications:

• Excellent verbal and written communication skills in English.

• Strong customer service orientation with the ability to remain calm and professional under pressure.

• Basic to intermediate understanding of common operating systems (Windows, macOS, iOS, Android).

• Familiarity with web browsers, email clients, and common software applications.

• Ability to multitask, prioritize, and manage time effectively in a remote environment.

• Comfortable using call center tools, CRM systems, and remote troubleshooting software.

Experience:

• Minimum 1 year of experience in a call center or technical support environment preferred.

• Experience working remotely is a plus.

• Entry-level applicants with strong technical aptitude and communication skills are encouraged to apply.

Working Hours:

• Full-time, 40 hours per week.

• Flexible shifts available including evenings, weekends, and holidays.

• Shifts are scheduled based on business needs, with opportunities for overtime.

Knowledge, Skills, and Abilities:

• Knowledge of customer support principles and practices.

• Ability to quickly learn new technologies, software, and systems.

• Problem-solving mindset with a keen attention to detail.

• Self-motivated with the ability to work independently and in a team.

• Strong organizational and documentation skills.

Benefits:

• Competitive hourly pay with performance incentives.

• Fully remote work setup with company-provided equipment.

• Paid training and ongoing professional development.

• Health, dental, and vision insurance.

• Paid time off and holiday pay.

• Employee Assistance Program and wellness resources.

• Opportunities for internal growth and career advancement.

Why Join Progressive Technology?

At Progressive Technology, we believe that innovation starts with our people. As a remote-first company, we prioritize flexibility, collaboration, and a strong support system for our employees. You will be part of a growing, inclusive team that values your input and invests in your success. Join us to make a real impact, support customers across the globe, and grow your career in tech.

How to Apply:

Ready to join a dynamic and supportive team? Submit your updated resume along with a short cover letter outlining your interest in the role via our careers page or email to us.. Applications are reviewed on a rolling basis—apply early to secure your spot!