Staff Assistant II, Airport Hub/Gateway - DFW

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<strong>Intro<br><br></strong>Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!<br><br><strong>Why you'll love this job<br><br></strong><ul><li>This job is a member of the Airport Hubs & Gateway Team within the Customer Experience Division</li><li>Responsible for handling one or more of the following as their primary role</li><ul><li>Attendance and compliance</li><li>Distribution of equipment and supplies</li><li>Coordinating payroll</li><li>Coordinating and maintaining operation coverage and lost time</li><li>Managing new hire and transfer boarding<br></li></ul></ul><strong>What You'll Do<br><br></strong><ul><li>Performs a wide variety of office duties including: coordinating meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies, reconciling P-card spending, tracking anniversaries/birthdays, and arranging travel and hotel accommodations</li><li>Provides assistance with preparation of management presentations and special projects as required</li><li>Troubleshoots and escalates office technology issues, including telephone and copier machines</li><li>Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.</li><li>Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)<br><br></li></ul><strong>All you'll need for success<br><br></strong><strong>Minimum Qualifications- Education & Prior Job Experience<br><br></strong><ul><li>High School diploma or GED equivalency</li><li>Previous office/clerical experience<br><br></li></ul><strong>Preferred Qualifications- Education & Prior Job Experience<br><br></strong><ul><li>N/A<br><br></li></ul><strong>Skills, Licenses & Certifications<br><br></strong><ul><li>Knowledge of MS Office Products including Word, Excel, PowerPoint, etc.</li><li>Knowledge of policies, procedures, and corporate structure</li><li>Ability to prioritize work, be detail-oriented and meet deadlines</li><li>Ability to perform in a fast paced environment and handle multiple tasks simultaneously</li><li>Ability to be self-motivated with strong organizational skills</li><li>Ability to grasp concepts and functionality of specific software and programs</li><li>Ability to effectively communicate both verbally and written with all levels within the Organization </li><li>Excellent interpersonal skills with a focus on customer service</li><li>Approachable and professional demeanor</li><li>High level of professionalism and ability to maintain confidentiality </li><li>Strong verbal and written communication skills </li><li>Ability to work varied hours and holidays (as business needs may vary)</li><li>Must be able to secure appropriate airport authority and/or US Customs security badges, (if applicable)</li><li>Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable <br><br></li></ul><strong>What You'll Get<br><br></strong>Feel free to take advantage of all that American Airlines has to offer:<br><br><ul><li>Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. </li><li>Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more<br><br></li></ul><strong>Feel free to be yourself at American<br><br></strong>From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br><br>Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...