Site Reliability Engineer, Tech Lead – São Paulo / Remote

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<div> <strong style="font-size: 15px">ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?</strong></div> <div> </div> <div>Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!</div> <div> </div> <div>We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.</div> <div> </div> <div>With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.</div> <p>In the SRE, Tech Lead role you will build and maintain the company’s internal platform, driving operational excellence and empowering the entire engineering team. You should have experience in analyzing, proposing, and implementing safer systems and processes. Collaborating closely with engineering squads across platform engineering, you will ensure our applications are both safe and reliable. As a hands-on leader, you will stay actively involved in technical work while collaborating closely with internal stakeholders and engineering squads across the organization to ensure our applications are both safe and reliable.</p> <p> <strong style="font-size: 16px">DEPARTMENT:</strong> Engineering</p> <p> <strong style="font-size: 16px">LOCATION:</strong> Anywhere in Brazil – Remote</p> <div> <strong>WHAT YOU GET TO DO</strong></p> <div class="posting-requirements plain-list" data-qa="posting-requirements"> <div> <div> <ul> <li>Collaborate with and support our creative, tight-knit development team.</li> <li>Design, deploy, and operate Loadsmart’s critical systems while balancing reliability, cost, and agility.</li> <li>Play a key role in driving reliability projects with engineering teams.</li> <li>Utilize your intuitive problem-solving skills and contagious positive attitude to tackle challenging and exciting issues, inspiring those around you.</li> <li>Collect metrics and understand their business impact, encouraging the team to do the same.</li> <li>Perform troubleshooting and root-cause analysis of system operation issues.</li> <li>Be accountable for the platform’s Service Level Agreements and Objectives.</li> <li>Provide infrastructure support during off-hours as needed</li> <li>Take ownership of software infrastructure projects</li> <li>Seek, give, and receive constructive feedback through code and specification reviews.</li> <li>Familiarity with AI agents and agentic workflows, applying AI across the SDLC (AI-assisted coding), LLMs, MCP servers/gateways, and how emerging AI tooling can improve reliability and operations is a plus.</li> </ul></div> </div> </div> </div> <div> <strong>REQUIRED QUALIFICATIONS:</strong></p> <div class="posting-requirements plain-list" data-qa="posting-requirements"> <div> <ul> <li>1-3 years leading Reliability Work across multiple engineering squads</li> <li>Over 5 years of experience in Cloud Computing, SRE/DevOps</li> <li>Proven experience collaborating with internal stakeholders across multiple engineering squads</li> <li>Strong project management skills with a demonstrated ability to delegate and mentor team members</li> <li>Proficient in English communication (both written and spoken) to collaborate in an international team with native and non-native English speakers</li> <li>Detail-oriented with high initiative and self-motivation</li> <li>Strong understanding of software engineering principles and how systems work under the hood</li> <li>In-depth knowledge of modern networking and operating systems</li> <li>Proficiency in AWS, cloud environments, containers, Kubernetes, Docker, and DevOps engineering, including managing tests and CI/CD pipelines</li> <li>Familiarity with automation tools and provisioners like Terraform, Ansible, or Chef</li> <li>Solid troubleshooting and system engineering experience in UNIX/Linux production environments</li> <li>Experience with monitoring, alerting, and incident management </li> <li>Proficiency in automating tasks with scripting languages like Python, Bash, etc</li> <li>Experience or exposure to PostgreSQL and DBA responsibilities is a plus</li> <li>Fluent in English (both written and spoken); comfortable interacting with native English speakers daily. </li> </ul> </div> </div> </div> <div> <strong style="font-size: 10pt">WORKING AT LOADSMART:</strong></div> <div> </div> <div>• Competitive base salaries – we believe in rewarding top talent </div> <div>• Extremely competitive Equity package – become a shareholder in our company!</div> <div>• Loadie Time Off – PTO and sick days without a limit</div> <div> </div> <div>At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.</div> <div> </div> <div>It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates’ specific locale.</div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...