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GRC/IRM Implementation: Lead the design, configuration, customization, and development of ServiceNow GRC/IRM capabilities, translating functional and technical requirements into scalable solutions that align with customer objectives and platform best practices.
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Technical Leadership and Mentoring: Guide, coach, and mentor software engineers, promote coding standards, review technical approaches, and support the successful delivery of complex professional services projects.
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Requirements Gathering and Stakeholder Collaboration: Work closely with end users, customers, business stakeholders, and technical subject matter experts to understand business needs, gather system requirements, and recommend appropriate technical solutions.
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Platform Customization and Workflow Development: Configure ServiceNow applications, user interfaces, workflows, business logic, and new modules to support business processes and improve user experiences.
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System Integrations: Design, configure, and maintain integrations between ServiceNow and external applications using REST and SOAP web services, MID Servers, cloud-to-cloud connections, and automated bidirectional integration patterns.
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ITSM and Service Catalog Solutions: Implement and enhance IT Service Management (ITSM), Service Catalog, and workflow capabilities, ensuring that solutions meet functional requirements and follow established technical standards.
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Service Mapping and Event Management: Collaborate with technical specialists to gather environment information, develop and validate service maps, configure impact assessment rules, and support event management activities.
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Testing and Deployment: Participate in user acceptance testing, validate technical configurations, promote update sets and data across relevant ServiceNow environments, and ensure the stability and reliability of production releases.
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Incident Resolution and Operational Support: Investigate and remediate production incidents related to assigned solutions, troubleshoot integration and configuration issues, and coordinate with technical leads to maintain consistency across shared platform components.
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Documentation and Continuous Improvement: Maintain technical design documents, operational procedures, standard operating procedures (SOPs), and user documentation to improve maintainability, reduce support risks, and promote efficient knowledge transfer.
Requirements
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Professional Experience: At least 5 years of experience implementing, administering, configuring, or developing ServiceNow solutions, with demonstrated expertise in two or more capabilities, including GRC/IRM.
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GRC/IRM Expertise: Strong hands-on experience with ServiceNow Governance, Risk, and Compliance and Integrated Risk Management capabilities.
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ServiceNow Development: Proven experience with ServiceNow scripting and customization, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.
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ITSM and Workflow Knowledge: Practical experience implementing ServiceNow ITSM, Service Catalog, and workflow solutions to meet complex business requirements.
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Integration Expertise: Experience integrating ServiceNow with external systems using REST and SOAP web services, MID Servers, cloud-to-cloud connectivity, and automated bidirectional integrations.
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Data Integration and Extraction: Familiarity with data extraction technologies such as JDBC and ODBC, as well as ETL-based integration approaches.
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Technical Design and Documentation: Ability to produce clear technical design documents, implementation specifications, user guides, and operational documentation.
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Problem-Solving Skills: Strong analytical and troubleshooting abilities, with the capacity to diagnose complex technical issues, assess system impacts, and deliver reliable solutions.
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Communication and Collaboration: Excellent communication and stakeholder management skills, with the ability to explain technical solutions in business terms and collaborate effectively with customers and distributed technical teams.
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Education: A bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related discipline is preferred. Equivalent practical experience may also be considered.
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Certifications: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), and ITIL Foundation certifications are advantageous.
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Continuous Learning: Willingness to pursue additional ServiceNow certifications, module accreditations, and ongoing professional development as the platform evolves.
Benefits
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Remote Work: Opportunity to work remotely from India.
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Professional Development: Access to official ServiceNow training, certifications, and module accreditations to strengthen technical expertise.
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Complex Enterprise Projects: Exposure to large-scale ServiceNow implementations and challenging GRC/IRM, ITSM, and integration initiatives.
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Career Growth: Opportunities to develop technical leadership capabilities, mentor engineers, and expand expertise across the ServiceNow platform.
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Collaborative Environment: Work alongside experienced ServiceNow professionals and cross-functional teams on customer-focused technology solutions.
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Innovation and Technical Ownership: Opportunities to propose creative solutions, improve engineering practices, and contribute to reliable, scalable enterprise systems.
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Inclusive Workplace: A commitment to diversity, equal opportunity, and a respectful environment where employees are encouraged to contribute and grow.
