Service Operations Admin

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Title: Admin, Service Operations Reports to: Team Lead, Service Operations Type: International Contractor, RemoteLocation: UA (Remote). 9:00 AM – 6:00 PM EST Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year since inception through our uncompromising focus on service. We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now! We are seeking Service Operations Administrators to join our growing Service Operations team within a Managed Services Provider (MSP) environment. This role is critical to the stability, accuracy, and consistency of our service delivery operations. Service Operations Administrators are responsible for high-volume, time-sensitive operational workflows that support Service Delivery and Client Success teams. This role focuses on execution excellence, process adherence, and proactive follow-ups to ensure work is completed accurately and on time. You will work closely with Service Ops Associates and Analysts, following established processes while helping surface gaps, risks, or inefficiencies as the organization continues to scale. This is an execution-focused role with clear ownership and accountability expectations. Responsibilities: Service Proposal Generation and Repository: Operational Execution & BAU Support Own and execute assigned Service Ops BAU workflows end-to-end Acknowledge all assigned requests within the same business day Complete tasks accurately and within defined timelines Proactively follow up on outstanding items to prevent delays or backlog Core Workflows Meeting scheduling and coordination QBR preparation support and follow-ups NPS ticket creation, survey tracking, and follow-ups Weekly timesheet follow-ups and reporting support Rock Reset preparation and administrative support Scorecard data collection and updates Support project follow-ups (administrative layer) C360 change monitoring and updates BVOIP queue monitoring CSAT channel monitoring Support Bonusly award administration End-of-year operational change facilitation Process & Documentation Follow documented processes and checklists consistently Flag unclear or outdated documentation and escalate for clarification Assist with documentation updates when processes change Maintain accuracy in tools such as Monday.com, Outlook calendars, and internal systems Collaboration & Coverage Support team coverage during PTO or peak workload periods Participate in task handoffs and ensure continuity of work Escalate risks, blockers, or capacity concerns early Qualifications: 1–3 years of experience in operations, service coordination, or administrative support (MSP experience a plus) Strong attention to detail and accuracy Excellent follow-through and task ownership Ability to manage multiple tasks simultaneously in a fast-paced environment Strong written and verbal communication skills Comfortable working with operational tools (ticketing systems, task boards, calendars) Willingness to follow structured processes and use checklists Ability to receive feedback and adjust quickly Reliable time management and calendar discipline Desirable Qualities: Experience in an MSP, IT services, or professional services environment Familiarity with tools such as Monday.com, ConnectWise, Power BI, or similar systems Process-oriented mindset with an eye for consistency and improvement Proactive communicator who raises issues early Comfortable with repetitive, high-volume operational work Team-oriented and willing to support coverage when needed Interest in growing into more complex operational responsibilities over time Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Tagged as: mid-level

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...