Work Model: This role can be performed remotely from an approved location, with flexibility based on business needs and applicable requirements.

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About Thomson Power Systems

Thomson Power Systems (TPS), a Regal Rexnord company, is a leading provider of mission-critical power management solutions including Automatic Transfer Switches (ATS), Low and Medium Voltage Switchgear, Integrated Power Systems, and Lifecycle Service Solutions. TPS supports customers across data centers, utilities, healthcare, critical infrastructure, industrial, and commercial markets through a growing network of field service professionals and service partners.

The Opportunity

TPS is seeking a highly motivated Service Sales Manager to drive profitable service growth while strengthening customer relationships throughout the lifecycle of TPS equipment.

This is a hybrid commercial and operational leadership role focused on expanding field service revenue through preventive maintenance agreements, commissioning services, emergency response support, upgrade and modernization projects, equipment assessments, and long-term service partnerships.

The successful candidate will serve as the primary interface between customers, sales, project management, and service operations to ensure exceptional customer experience and profitable growth.

Key Responsibilities

Service Sales & Business Development

Develop and execute a service growth strategy focused on:

Preventive Maintenance (PM) Agreements

Commissioning & Start-Up Services

Emergency Service Programs

Upgrade & Modernization Projects

Arc Flash Studies & Assessments

ATS and Switchgear Retrofits

Data Center Service Programs

Develop and manage a robust pipeline of service opportunities.

Identify lifecycle revenue opportunities within TPS's installed base.

Partner with Business Development Managers, Account Executives, and Sales Application Engineers to identify service opportunities attached to capital equipment projects.

Generate new service business with end users, contractors, engineers, consultants, EPC firms, and facility operators.

Meet or exceed annual bookings, revenue, and gross margin objectives.

Customer & Account Management

Build executive and working-level relationships with key customers.

Conduct periodic customer visits, site surveys, and equipment assessments.

Develop long-term account plans focused on increasing service revenue and customer retention.

Act as a trusted advisor regarding equipment reliability, maintenance strategies, and modernization planning.

Ensure rapid escalation and resolution of customer concerns.

Field Service Coordination

Coordinate field service activities with Service Supervisors, Coordinators, and Technicians.

Assist with scheduling and prioritizing service resources to support customer commitments.

Facilitate smooth handoffs between project teams and field service organizations.

Support commissioning and warranty activities as .

Monitor project execution to ensure customer expectations are met.

Lifecycle Services & Modernization

Identify aging equipment and modernization opportunities.

Develop proposals for

ATS controller upgrades

Switchgear retrofits

Protection relay upgrades

Arc flash mitigation solutions

Reliability improvements

Support customers in developing long-term equipment lifecycle management plans.

Commercial Leadership

Prepare service quotations and customer proposals.

Drive pricing discipline and margin improvement initiatives.

Maintain accurate CRM opportunity tracking and forecasting.

Deliver monthly business reviews covering:

Pipeline growth

Service revenue

Win rates

Renewal rates

Gross margin performance

Collaborate with Finance, Operations, Engineering, and Sales leadership on strategic growth initiatives.

Brand & Market Development

Represent TPS at industry conferences, customer events, and regional trade shows.

Promote TPS's service capabilities throughout North America.

Support growth initiatives within Data Centers, Utilities, Critical Infrastructure, Healthcare, Water/Wastewater, and Industrial markets.

Strengthen awareness of TPS's complete lifecycle service offering.

Required Qualifications

10+ years of experience in technical sales, field service, project management, or aftermarket services within the electrical power industry.

Experience working with one or more of:

Low Voltage Switchgear

Medium Voltage Switchgear

Automatic Transfer Switches

Power Distribution Equipment

Critical Power Systems

Data Center Power Infrastructure

Proven success developing cus