```html About brighthush brighthush is a trailblazing SaaS company that transforms how developers and data scientists integrate search data into web applications. Our flagship API scrapes search engines, solves CAPTCHAs, and automatically adapts to changing page layouts—all through a single, intuitive GET request. Built by engineers for engineers, brighthush empowers teams to focus on building great products while we handle the heavy lifting of data extraction and reliability. Why brighthush? Remote‑First Culture – Work from anywhere in the world. Our processes are designed around asynchronous, written communication, so you can collaborate effectively without the need for constant meetings. High Compensation & Profit Sharing – Base salary ranges from $70,000 to $100,000, with profit‑share bonuses that bring the average total compensation for a team member worldwide to approximately $232,000. Transparency & Open Books – We publish quarterly and annual financial reports, a public roadmap (excluding confidential security details), and share internal analytics, hiring data, and marketing strategies with every team member. Neurodivergent‑Friendly Environment – Our leadership team includes several neurodivergent individuals, and we actively design processes and tools that accommodate diverse cognitive styles. Learning & Growth – Up to 50% reimbursement for software, hardware, subscriptions, and co‑working spaces. Access to courses, conferences, and a curated library of books. High Trust & Autonomy – You own your work, set your own schedule, and can propose or implement changes across the organization based on your judgment. Role Overview As a Customer Success Engineer at brighthush, you will be the technical bridge between our product and the customers who rely on it to power their applications. You will combine deep technical expertise with a passion for customer advocacy, ensuring that every client not only succeeds but thrives with our solutions. Key Responsibilities Master the brighthush API and help customers discover optimal usage patterns for their specific use cases. Investigate and document bugs, collaborating with the engineering team to prioritize fixes. Serve as the first line of support troubleshoot issues, open tickets, and follow up until resolution. Manage invoicing and billing follow‑ups, ensuring accurate and timely payments. Proactively reach out to customers to gauge satisfaction, surface concerns, and recommend enhancements. Identify upsell opportunities and partner with the sales team to close enterprise contracts. Write educational blog posts, tutorials, and documentation to empower both prospects and existing users. Negotiate contract terms with enterprise clients, ensuring alignment with both customer needs and company goals. Leverage programming skills (Python, JavaScript, or similar) to debug complex integration issues. Communicate clearly and professionally with clients via email, chat, and video calls. Collaborate with product, engineering, and marketing teams to relay customer feedback and influence roadmap decisions. Champion a high‑trust culture by suggesting process improvements and taking ownership of cross‑functional initiatives. Essential Qualifications Minimum 3 years of experience in a Customer Success, Support, or Technical Account Management role. Strong technical background comfortable writing code, debugging APIs, and understanding HTTP/REST principles. Experience with B2B SaaS products, preferably in the data or search domain. Excellent written and verbal communication skills. Proven ability to manage multiple priorities in a fast‑moving, remote environment. High level of self‑motivation and ownership mindset. Preferred Qualifications Prior sales experience or a demonstrated ability to identify upsell opportunities. Experience with API documentation tools (e.g., Swagger, Postman). Familiarity with analytics and monitoring tools (Grafana, Datadog). Background in data engineering or web scraping. Experience working in a high‑trust, remote‑first organization. Skills & Competencies Technical troubleshooting and root‑cause analysis. Customer empathy and proactive problem‑solving. Strong project management and organizational skills. Ability to translate technical concepts into clear, actionable guidance for non‑technical stakeholders. Collaborative mindset working seamlessly with engineering, sales, and marketing. Adaptability thriving in a constantly evolving product landscape. Career Growth & Learning Opportunities At brighthush, your career path is not limited to a single role. We encourage lateral moves, mentorship, and leadership development. Whether you aspire to become a Senior Customer Success Manager, a Product Manager, or a Technical Lead, we provide the resources and support to help you get there. Structured mentorship programs with senior engineers and product leaders. Annual learning budget covering conferences, workshops, and certifications. Internal knowledge‑sharing sessions and tech talks. Clear promotion criteria based on impact, ownership, and collaboration. Work Environment & Culture brighthush’s culture is built on transparency, autonomy, and inclusion. We celebrate diverse perspectives and empower every team member to contribute ideas that shape our product and processes. All communications are asynchronous and documented in shared tools (Slack, Notion). We avoid unnecessary meetings; instead, we rely on written updates and focused one‑on‑ones. Flexible schedules set your own hours, timezone, and unpaid vacation. Remote‑first no office requirement, but we provide a stipend for co‑working spaces if needed. High‑trust environment you can propose changes, experiment, and own outcomes. Neurodivergent‑friendly inclusive hiring practices, flexible work arrangements, and supportive resources. Compensation & Benefits Our compensation philosophy is simple reward performance, align incentives, and provide a comprehensive benefits package. Base Salary – $70,000 to $100,000, commensurate with experience. Profit Share – All full‑time team members receive profit‑share bonuses, contributing to a total compensation that averages $232,000 worldwide. Health & Wellness – Comprehensive health, dental, and vision insurance for you and your dependents. Retirement Plan – 401(k) with company match. Paid Time Off – Unlimited PTO policy, encouraging you to rest and recharge. Learning & Development – Up to 50% reimbursement for software, hardware, subscriptions, and co‑working spaces. Remote Work Stipend – Monthly allowance for home office equipment. Equity – Potential equity grants for senior roles. 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