Senior Business Operations Analyst – CEV, Medicaid, SNAP

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Job Description:

  • Support delivery and operations teams through reporting, operational analysis, and process improvement initiatives
  • Serve as a subject matter expert for Medicaid eligibility verification and SNAP-related public assistance workflows
  • Analyze operational data and performance trends to identify efficiency improvements and service enhancements
  • Research operational issues, identify root causes, and recommend corrective actions
  • Collaborate with cross-functional teams to support workflow improvements, automation efforts, and operational effectiveness
  • Assist with monitoring compliance with Medicaid and SNAP program requirements and operational standards
  • Develop and maintain reports, dashboards, and business documentation
  • Participate in operational reviews and client discussions to support delivery objectives

Requirements:

  • Bachelor’s degree or equivalent relevant work experience
  • 5+ years of experience in healthcare operations, CEV, Medicaid, SNAP, public assistance programs, business operations, or related operational support environments
  • 5+ years of experience supporting Medicaid eligibility, verification, enrollment, operations, or related operational processes
  • Working knowledge of SNAP operations, eligibility processes, or public assistance programs preferred
  • Experience analyzing operational data, preparing reports, and identifying process improvement opportunities
  • Strong analytical, organizational, problem-solving, and communication skills
  • Proficiency with Microsoft Excel and reporting tools
  • Video cameras must be used during all interviews and during the initial week of orientation
  • Photo will be taken during screening for verification in all steps of the recruitment process
  • Stable internet connection and quiet location for screenings, interviews, and meetings

Benefits:

  • Work flexibility
  • Learning and career development
  • Technical credentials and certifications
  • Generous, flexible vacation policy
  • Educational assistance
  • Leadership and technical development academies
  • 401(k) employer match
  • Comprehensive health benefits
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...