Note: The job is a remote job and is open to candidates in USA. Principal builds financial tools that help customers live better lives and make financial security accessible to all. The Workflow Software Engineer will build and support automation solutions using IBM Business Automation Workflow, integrate databases and APIs, and collaborate with stakeholders and technical teams to improve quality and operational efficiency.

Responsibilities

• Partner with business stakeholders to gather requirements and lead process and workflow design sessions
• Design, build, and test BPM workflows and automation solutions end to end
• Collaborate with the workflow team and other technical teams to ensure high-quality integrations and reliable solutions
• Monitor and maintain BPM platforms, including performance tuning, upgrades, and defect resolution
• Diagnose and resolve workflow or system issues while providing ongoing technical support
• Create and maintain documentation for workflows, processes, configurations, and standards

Skills

• Associate or bachelor's degree (preference in a computer science, technology, engineering or math-related field or equivalent experience) and 3+ years' work experience or equivalent experience
• 2+ years of Hands-on experience in IBM BPM / IBM Business Automation Workflow (BAW) is required
• Excellent planning, organizational, problem-solving, analytical, decision-making and communication skills
• Proficiency with database applications, knowledge of web programming languages, mainframe systems, and/or distributed systems
• This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, Charlotte, NC, or Raleigh, NC)
• At this time, we're not considering candidates that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc
• Experience with ServiceNow Financial Services Operations and Customer Service Management (ServiceNow FSO and CSM) including FSO core data models, secure extensions, and CSM case management
• Familiarity with Advanced Work Assignment design and tuning, customer engagement, document and content integrations, and Performance Analytics reporting

Benefits

• Non-sales positions have the opportunity to participate in a bonus program.
• Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness.
• Pension eligible.
• This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, Charlotte, NC, or Raleigh, NC).

Company Overview