About Mpathic
Mpathic is America's premier consultative Contact Center solutions provider, founded in 2020 at the height of the pandemic. We blend cutting-edge technology with genuine empathy to deliver exceptional service to premium brands and public sector partners. Our mission is to humanize communication, fostering trust and loyalty through reliable, value-driven interactions. Specializing in omnichannel CCaaS, staff augmentation for customer support, IT help desks, and sales teams, we boast industry-leading metrics like >90% First Call Resolution. We hire based on Character, Aptitude, and Experience-U.S. citizens who thrive in our virtue-led culture, innovating solutions that truly connect.

We are scaling our HubSpot Solutions Partner practice, and we are hiring a HubSpot Implementation Specialist to help us do it. You will work directly under our Solutions Architect, translating solution designs into working HubSpot instances for our clients. Migrations are a core part of the job - moving clients off Salesforce, legacy CRMs, and disconnected point tools, and landing their data in HubSpot cleanly, without losing history or breaking reporting.

This is client-facing, project-based work. You will move from engagement to engagement, often supporting several clients at once, each with a different data model, tech stack, and definition of "done." The variety is the point. If you want to build the same instance over and over, this is not the role. If you want to see thirty different businesses solve the same problems thirty different ways, it is.

We are also looking for someone who does not intend to be a HubSpot specialist forever. As our practice grows, so does the surface area we support - adjacent CRMs, integration and iPaaS platforms, data tooling, and analytics. We will invest in training you on those systems, and we expect you to want it.

What You'll Do

• Build out HubSpot instances to spec under the direction of our Solutions Architect: objects, properties, pipelines, lifecycle stages, workflows, permissions, and reporting.

• Plan and execute data migrations into HubSpot, including extraction, field mapping, deduplication, validation, and post-migration reconciliation.

• Configure automation across Marketing, Sales, Service, and Operations Hub to match documented client processes.

• Stand up integrations between HubSpot and client systems using native connectors, iPaaS tools, and the HubSpot API where required.

• Audit inherited portals and document what exists, what is broken, and what should be retired.

• Test rigorously before handoff - validate record counts, automation logic, and reporting accuracy rather than assuming the build is correct.

• Produce clear client-facing documentation and deliver training so client teams can operate what you built.

• Participate in client calls: gather requirements, demo work in progress, and translate technical constraints into language a non-technical stakeholder understands.

• Track time accurately across concurrent projects and flag scope creep early.

• Contribute to internal playbooks, templates, and reusable assets that make the next implementation faster than the last.

Requirements

• Active HubSpot certification. At minimum we expect the Marketing Hub Software and/or Sales Hub Software certification; Revenue Operations and Reporting certifications are strong additions. Credentials must be current - HubSpot certifications expire, and we expect you to keep yours live.

• 2+ years of hands-on HubSpot configuration experience, including at least one implementation or migration you personally executed.

• Demonstrated data migration experience: field mapping, deduplication, import and export at volume, and cleanup of messy source data.

• Working command of HubSpot's data model - objects, associations, properties, and how a decision made during setup constrains reporting later.

• Strong spreadsheet skills for data transformation work.

• Comfort supporting multiple clients simultaneously and switching context without dropping details.

• Clear written and verbal communication with non-technical stakeholders.

• Genuine interest in learning systems beyond HubSpot.

Nice to Have

• Prior experience at a HubSpot Solutions Partner agency or in a consulting environment.

• Salesforce-to-HubSpot migration experience specifically.

• Operations Hub experience, including custom-coded workflow actions.

• Familiarity with iPaaS tools (Zapier, Make, Workato) or direct work with the HubSpot API.

• Enterprise-tier HubSpot experience: custom objects, business units, advanced permissions.

• Working knowledge of SQL, Python, or JavaScript for data transformation.

• Exposure to adjacent GTM tooling - enrichment, sales engagement, marketing automation, BI.