Remote Healthcare Customer Service Representative

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The OpportunityDescription

What You’ll Do

While working from your home, as aHealthcare Customer Service Representative, you’ll be the Over-The-Counter Retail members' first point of contact. You’ll support their health and prescription needs by:

  • Handling calls for the Over-the-Counter benefit.
  • Handle order-taking calls for members who qualify to use an extra benefit on their Care card.
  • Taking orders for their over-the-counter benefits.
  • Reviewing card benefits and helping the customer place the order.
  • Responding to online inquiries as well.


This is an opportunity to build your healthcare knowledge while helping members get the care they need.

Training & Schedule

·Training: 8 days training + 2 days nesting (remote and paid).

·Hours of Operation: 9:00AM - 11:00PM EST, Monday – Friday.

·Shifts: The production shifts will be assigned during training.

·Holidays: Program is open on all holidays (skeleton crew schedule applies).

·For NHO class only - you need to join using a laptop or desktop – no cellphones are allowed.

    Experience Required for Your Success

    What You’ll Bring:

    We’re looking for people who thrive in a fast-paced environment and can communicate clearly with empathy. To succeed in this role, you should have:

    • Strong customer service or call center experience (healthcare a plus)
    • Ability to type 30+ WPM and use multiple computer systems
    • Clear, professional communication skills
    • Reliable internet connection: 20 Mbps download / 10 Mbps upload
    • Ability to pass a 7-year background check and drug screen (9 panel with THC, per state law)

    Why Join Us

    • Seasonal role with opportunity to transition to another program, extend your assignment, or even move into a permanent role (based on performance & business need)
    • Paid training to set you up for success
    • Supportive team environment focused on helping you grow

    About Us

    We partner with leading healthcare organizations to deliver exceptional customer support to their members. Join our team and be part of a mission-driven program that makes a real impact for Federal Employee Program members every day.


    Remote

    Skills:
    Background Investigation, Call Centers, Cellular Telephone, Communication Skills, Computer Systems, Customer Support/Service, Desktop PC, Healthcare, Healthcare Customer Service, Laptop PC, Order Processing, Retail, State Laws and Regulations


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    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...