[Remote] Customer Support Specialist, Global Payroll

Other Jobs To Apply

No other job posts for this day.

Note: The job is a remote job and is open to candidates in USA. Rippling provides an integrated platform for managing HR, IT, and Finance systems, including payroll, benefits, expenses, and workforce technology. The Customer Support Specialist, Global Payroll role supports customers by resolving payroll issues, guiding them through processing and compliance questions, maintaining support documentation, analyzing trends, and escalating complex region-specific cases.


Responsibilities

  • Troubleshoot and resolve payroll-related issues and guide customers through payroll processing, tax filing, and compliance questions
  • Become the go-to product expert on our Global Payroll and HR capabilities for customers in your designated region
  • Develop and maintain clear, accurate content, documentation, and FAQs to support both customers and internal teams
  • Analyze customer support interactions to identify trends, pain points, and opportunities to improve the support experience
  • Partner with regional Product Managers to provide insights on support volume, customer feedback, and critical compliance concerns
  • Serve as a senior resource and point of escalation for Customer Support Specialists on complex, region-specific payroll issues
  • Personally own and resolve the most challenging customer cases by leveraging your deep platform and country-specific payroll expertise

Skills

  • 1-4 years of customer support experience in US Payroll domain
  • Excellent analytical and problem-solving skills, with a proven ability to investigate and resolve complex payroll discrepancies
  • Bachelor's degree
  • Time management skills and ability to prioritize
  • Excellent communication skills, both written and verbal (in English)
  • Experience working in a payroll provider, HR software company, or a large in-house payroll function is highly preferred

Benefits

  • Ongoing training and development opportunities
  • Opportunities for professional development
  • This position may also be eligible for bonuses, commissions, and/or equity, subject to applicable plan documents and company policy.
  • Successful candidates hired for this role may also be eligible to participate in the company's benefits programs, which may include, medical, dental, vision, life insurance, retirement benefits, and/or paid time off, as determined by company policy.
  • Remote work in Nevada, California, New Mexico, Colorado, El Paso, Texas, Arizona, Utah, Washington, Oregon, Los Angeles, California, Idaho, Montana, or Wyoming

Company Overview

  • Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is

  • Company H1B Sponsorship

  • Rippling has a track record of offering H1B sponsorships, with 84 in 2026, 83 in 2025, 24 in 2024. Please note that this does not guarantee sponsorship for this specific role.

  • Back to blog

    Other Jobs To Apply

    Overnight Contact Center Phone Banker

    HCM Project Manager(Remote Position)

    Brand Advocate Representative - Nationwide Remote

    Experienced Remote Professionals Wanted: High-Paying Career Opportunities without a Degree

    Inflight Attendant

    Delta Airlines Work From Home Remote Jobs In USA

    Apple Jobs From Home, Apple Work From Home @ Job8een ( Financing Agent )

    Talent Acquisition Representative - Remote

    Fully Work From Home Client Service Representative

    Recovery Specialist Associate - Call Center

    Digital Banking Support Representative (Part-Time)

    Experienced Full Stack Data Entry Clerk – Remote Data Management and Administration

    Virtual Interior Designer (sketch up Expert) Contract Position

    Work from Home - Pharmacy Tech Support/Call Center Rep (10a-7p ET) - National

    Aircraft Cleaner - (DL Required) JFK Airport

    Utilization Management Nurse Consultant (Remote)

    `Urgently Hiring| 100% Remote | Entry Level Leadership | Free Full Training | No Experience Needed | Start ASAP

    Airport Wheelchair Agent - Passenger Mobility Champion

    Social Media Specialist - Remote Work

    HR Generalist - Part-Time

    Hiring now: Certified Nursing Assistant (CNA) - No interview Required

    Area Manager II

    Warehouse Associate - Washroom Operator - 2nd Shift

    Paid Product Tester (Hiring Immediately)

    EPIC Clarity Reporting Analyst (100% REMOTE/NO C2C)

    Stocker - Aisle

    Amazon Delivery - $22.25 - $32.50+, WEEKLY PAY, EARLY START - Deliver2U

    B2B Outside Sales Representative

    Warehouse Associate (PT/FT with 1st/2nd/3rd shift openings)

    4 - Nights & Weekends Remote ServiceTitan Experienced CSR Part-Time

    Accountant 2 - Cashiering and Cash Management - Davis, CA, Job ID 89228

    Amazon Package Delivery Driver - Earn $15.00 - $26.50/hr

    App Content Reviewer- Remote

    `Beginner-Friendly Remote Role | Flexible Hours | Start ASAP

    Virtual Receptionist

    Student Nurse Extern - Hands-On Bedside Experience

    Remote Customer Services Representative Remote Full time - Part time

    BWI Aircraft Fueler up to \$15.00- Open Availability Required

    Amazon Delivery Driver

    Closing Kitchen Helper - Part Time

    Remote Client Agent (Work From Home) | Flexible Schedule

    Sales Representative - Remote

    Hiring Now: Remote Overnight Jobs Tackle Night ...

    Customer Service Rep(06901) - 1838 Cooper St.

    Work From Home Overnight Jobs | Reputation Management and SEO | $25 - $30/hr

    Clinical Review Nurse – Prior Authorization (Hospice)

    Manufacturing / Production Supervisor

    Duane Reade Stockperson

    Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

    Amazon Delivery Driver

    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

    Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...