Remote Call Center Rep -

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About the position

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI-CXBPO (part of TSI family of companies)? Work from home Paid training Team-oriented work environment Growth opportunity Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

  • Proactively and consistently discuss and recommend additional products and services to customers during qualified calls, including, water heaters, surge protection solutions, and in-home electrical wiring options.
  • Potential for monthly and quarterly bonus based on sales performance for meeting client mandated KPIs
  • Assist customers with inquiries/concerns
  • Ensure all account information is accurately documented and inputted into client system
  • Provide detailed explanations of account status and inquiries to customers
  • Adhere to State and Federal regulations pertaining to your job duties
  • Assist customers with delinquent accounts according to various state guidelines
  • Consistently discuss additional product and service offerings with customers on qualified calls
  • Utilize exceptional communication skills to fulfill both client and customer goals
  • Maintain an average Inbound Handle Time
  • Achieve Quality Assurance goals
  • Adhere to Production measures (time spent on calls, schedule adherence, etc.)

Requirements

  • Detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties.
  • Effective call handling skills and high levels of professionalism are required.
  • A strong focus on exemplary shift attendance is required.
  • The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications
  • A High School graduate/ equivalent is required.
  • Broadband internet connection (No DSL, or Dial Up)
  • Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
  • Speed Test Results: 25 mbps download, 20 mbps upload
  • Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

Nice-to-haves

  • One to two years’ experience working in a call center environment is preferred.

Benefits

  • medical
  • dental
  • vision
  • 401k retirement plan with employer matching
  • paid time off
  • paid holidays
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