Proton IT Helpdesk

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This is a remote position

Shift: Monday-Friday 8am-5pm EST, Monday-Friday 2pm-11pm EST, Monday- Friday 1pm -10pm EST

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues. Responsibilities will include but are not limited to:

  • Thoroughly documenting problems, troubleshooting steps, and resolution via Protons ticketing system
  • Troubleshoot and replace failed computing hardware on both desktop PCs and laptop computers (motherboards, NICs, video cards, laptop monitors, laptop keyboards, etc.)
  • Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles

About Our Company: Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!

#LI-DNI

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

  • Medical, dental, vision, life insurance, and a health savings account
  • 401(k) with up to 6% matching
  • Paid holidays, vacation and sick days

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.


Remote

Skills:
Customer Relations, Customer Support/Service, Firewalls, Help Desk, Identify Issues, Information Technology & Information Systems, Network Routers, Network Switching, Problem Solving Skills, Technical Support


The Reynolds and Reynolds Company


Reynolds and Reynolds is an industry leader in developing software and business forms for the automotive industry. These products enable car dealerships to operate more efficiently and effectively in a competitive marketplace.

Our people are the key to our ongoing success. We foster an environment that allows our associates to grow professionally through challenging work, developmental training classes and an emphasis on promotion from within. We strive for an ideal work setting by providing state-of-the-art facilities and amenities, such as on-site cafés and fitness centers, sports leagues, and participation in local charitable activities.

To learn more about what it’s like to work at Reynolds, please visit our blog at



Company Size:
2,500 to 4,999 employees


Industry:
Computer Software


1866


Website:


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