Project Manager IC3 -SaaS/ Professional Services

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<br><p>Title: Project Manager IC3 - SaaS/ Professional Services Nearshore<br>Location : Remote MX<br>Target Start Date : 11/1 primarily Gap on West Coast hours<br>Type: (C, CTH, D) Contract - 6 months - 12 months Project<br><br><br>The Professional Services delivers expert consultation, implementation, and support services to clients, ensuring successful deployment and utilization of solutions, and driving customer satisfaction and loyalty through tailored solutions and proactive engagement<br><br>Job Summary The Project Manager is accountable for leading mid-level to moderate complexity professional services engagements , ensuring high customer satisfaction with both solutions and services provided.<br><br>Job Responsibilities •<br>Defines, monitors, and adjusts project scope and timelines as necessary.<br><br>Schedules, coordinates, and leads meetings and working sessions for team members and customers.<br><br>Conducts customer meetings via video and voice calls, promoting active participation.<br><br>Acts as an escalation point for project issues and initiates resolution.<br><br>• Ensures the company meets legal obligations through contract interpretation.<br><br>• Leads daily customer-facing interactions via Teams/Zoom calls and emails.<br><br>• Advances projects by collaborating with clients and internal resources.<br><br>• Efficiently utilizes Delivery teams and their skill sets to prioritize and manage projects.<br><br>• Uses conversation flow and technical terminology for clear, concise communication.<br><br>• Leads the development of processes and procedures to create scalable standards.<br><br>• Assists in determining and tracking team KPIs.<br><br>Acts and speaks on behalf of the company, making autonomous decisions and encouraging teammates to do so.<br><br><br>• Prioritizes customer satisfaction, resulting in referenceable accounts.<br><br>• Serves as the primary point of contact for approximately 12-16 complex enterprise projects simultaneously.<br><br>• Reports and escalates issues to management as needed<br>.<br>• Ensures project data in Salesforce and project management tools is up to date. Minimum Qualifications,<br><br>Education, and Skills • Bachelor's degree in Business Administration,<br>Project Management, or related field required; or equivalent experience. •<br>Comprehensive knowledge of industry standards, company operations, and advanced methodologies.<br><br>• Moderate experience managing/interacting with 3rd party resellers/service providers/partners.<br><br>• In-depth knowledge of project management principles and methodologies.<br><br>• Exceptional ability to deliver projects on time, within scope, and within budget.<br><br>• Advanced risk management and mitigation skills.<br><br>• Strong analytical and problem-solving capabilities.<br><br>• Advanced proficiency in project management software and tools.<br><br>• Ability to lead small projects, innovate within the role, and provide training to peers.<br><br>• Ability to develop and implement project plans that align with organizational goals.<br><br>• Capacity to provide strategic direction and guidance to project teams.<br><br>• Ability to influence stakeholders and drive consensus. Level of Authority Moderate independence within set parameters with respect to level of authority.<br><br>Individuals are granted a degree of freedom to make decisions and act within established guidelines or boundaries.<br><br>This means they have some flexibility and autonomy in their role, but their actions are still constrained by predefined rules, policies, or expectations.<br><br>They are able to exercise judgment and initiative within these parameters, allowing them to perform their duties with a reasonable amount of independence while staying aligned with organizational guidelines and objectives.<br><br><br><br><br>Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at <strong> <u> </u> </strong>.</p><p>We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.<br></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...