PART TIME REMOTE CUSTOMER SERVICE SPECIALIST

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ZETO Verified LLC is looking for a motivated, professional Remote Customer Service Specialist to help prospective learners enroll in our online transportation training courses.
What You’ll Do:
  • Contact applicants who have expressed interest in ZETO training courses.
  • Follow up with applicants who have submitted their resumes or requested information.
  • Explain course options, schedules, pricing, and enrollment requirements.
  • Answer questions and provide excellent customer service.
  • Follow up with interested applicants who have not completed registration.
  • Assist applicants with the online enrollment process.
  • Maintain accurate applicant and enrollment records.
  • Help prospective learners take the next step toward starting their transportation career.
Ideal Candidate:
  • Excellent communication and customer service skills.
  • Comfortable speaking with applicants by phone.
  • Professional, friendly, and organized.
  • Strong follow-up skills.
  • Sales, recruiting, admissions, or customer service experience is a plus.
  • Must be dependable and comfortable working remotely.
  • Must have your own phone, computer and internet.

This is a remote position.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...