About the position

Ivy Tech Community College’s Testing Services provides exam administration and related services to prospective students, current students, community members, businesses and other groups throughout Indiana. Our mission is to operate as a world-class test center network providing high-quality, demand-driven testing services to prospective and current students, employers and the local community. Testing Services supports outcome measurement by providing an opportunity for students and the workforce at large to validate skills, knowledge learned and to obtain portable, industry recognized credentials. Testing Services adheres to the NCTA (National College Testing Association) Professional Standards and Guidelines. As a Proctor in Testing Services, you will ensure secure, accurate, and efficient administration of assessments and certifications both on site virtually and in-person. This role requires strong attention to detail, technical proficiency, and a commitment to delivering high-quality service to students, community members, and external clients. You will work closely with the Testing Center Director and Assistant Director and collaborate with colleagues across the statewide Testing Services network.

Responsibilities

• Administer exams and certifications in accordance with vendor requirements and Testing Services procedures.
• Conduct on-site virtual testing during peak academic testing times as well as onsite in-person proctoring.
• Maintain exam security, confidentiality, and academic integrity at all times.
• Schedule, approve, cancel, and update appointments using the statewide scheduling system (CASS and SmarterProctoring).
• Provide basic troubleshooting for hardware and software, escalating as needed.
• Support the Testing Center Director and team with scheduling, site coverage, and operational needs.
• Develop and maintain knowledge of all exams, materials, procedures, and accommodations.
• Demonstrate professional conduct and provide high-level customer service at all times.
• Attend training sessions and staff meetings, reviewing updates and materials as required.
• Follow FERPA, ADA, DSS, and other confidentiality and regulatory guidelines.
• Document and report non-compliant behaviors and maintain accurate records.

Requirements

• High school diploma required
• Working knowledge of computers is essential – excellent word processing, navigation, and spreadsheet computing skills are required.
• Must exhibit excellent interpersonal communication, telephone, confidentiality, and customer service skills.
• Flexibility and the ability to multitask.
• Active sitting, standing and walking within the office area.
• Infrequent lifting and bending.
• Requires the ability to interpret and understand complex assessment instructions, to use problem solving techniques as they arise and reason to make decisions.
• Strong computer proficiency, including word processing, spreadsheets, navigating multiple browsers, and document management.
• Excellent interpersonal communication and customer service skills.
• Attention to detail, accuracy, and integrity in all tasks.
• Ability to interpret complex instructions, solve problems, and make independent decisions.
• Multitasking and flexibility in a dynamic environment.
• Physical stamina for sitting, standing, walking, and occasional lifting.
• Commitment to promoting an inclusive and respectful environment for students, clients, and colleagues.
• Current Ivy Tech Community College students cannot be considered for this position due to access to exam materials.
• This position will conduct on site virtual and in person proctoring.
• Strong attention to detail and the ability to communicate requirements clearly are required.

Nice-to-haves

• Associate degree or higher.
• Experience in education (k-12, higher education) or private sector (academic or certification testing) preferred.
• Prior exam proctoring experience

Benefits

• Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Fee remission for employees, spouses, and legal dependents.