Are you a people person with a passion for technology? Do you enjoy helping others and resolving complex issues? If so, we have an exciting opportunity for you to join our team as a Part-Time Customer Service and Level 1 IT Support Representative at blithequark. This remote, part-time position is perfect for someone who is tech-savvy, customer-focused, and available to work evenings and weekends. **About blithequark** blithequark is a dynamic and innovative company that is revolutionizing the way people interact with technology. Our mission is to provide exceptional customer experiences and deliver cutting-edge solutions that make a real difference in people's lives. We are a team of passionate and dedicated professionals who are committed to excellence and continuous improvement. If you share our values and are looking for a challenging and rewarding role, we encourage you to apply. **Key Responsibilities** As a Part-Time Customer Service and Level 1 IT Support Representative at blithequark, you will be responsible for providing exceptional customer service via phone, addressing and resolving customer account and billing inquiries, and assisting customers with Level 1 IT support, including troubleshooting internet connectivity and account access. Your key responsibilities will include: * Providing exceptional customer service via phone, responding to customer inquiries, and resolving issues in a timely and professional manner. * Addressing and resolving customer account and billing inquiries, including processing payments, resolving disputes, and providing account information. * Assisting customers with Level 1 IT support, including troubleshooting internet connectivity, account access, and other basic technical issues. * Documenting customer interactions and maintaining accurate records, including customer contact information, issue descriptions, and resolution details. * Escalating complex issues to higher-level support when necessary, ensuring that customers receive timely and effective support. **Schedule** As a Part-Time Customer Service and Level 1 IT Support Representative, you will work a flexible schedule that fits around your life. Your schedule will include: * Weekdays: 5 PM – 10 PM (Monday to Friday) * Weekends: 10 AM – 8 PM (Saturday and/or Sunday) * 20-25 hours per week, with the opportunity to work additional hours as needed **Qualifications** To be successful in this role, you will need to possess the following qualifications: * Strong communication skills, including the ability to listen actively, respond clearly, and resolve issues effectively. * A customer-first mindset, with a focus on delivering exceptional customer experiences. * Basic technical knowledge, including familiarity with internet and network troubleshooting. * Ability to work independently and manage time effectively, prioritizing tasks and meeting deadlines. * Reliable high-speed internet connection and a working computer at home. * A quiet, dedicated home workspace free of distractions. * Previous experience in customer service or IT support is a plus, but not required. **What We Offer** As a Part-Time Customer Service and Level 1 IT Support Representative at blithequark, you will enjoy a range of benefits, including: * Flexible part-time schedule that fits around your life. * Competitive hourly pay, ranging from $12.00 to $13.50 per hour. * Paid training to ensure your success, including onboarding, product knowledge, and technical skills. * The opportunity to gain experience in customer service and IT support, with the potential for career advancement. * A dynamic and supportive work environment, with a team of passionate and dedicated professionals. **How to Apply** If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. To apply, please submit your resume and a brief cover letter detailing your customer service or technical support experience. Let us know your availability for evenings and weekends, and we will be in touch to discuss your application. **Work Environment and Company Culture** At blithequark, we value diversity, inclusivity, and teamwork. Our company culture is built on a foundation of respect, empathy, and open communication. We are committed to creating a work environment that is supportive, inclusive, and empowering, where every employee has the opportunity to grow and succeed. **Compensation and Benefits** As a Part-Time Customer Service and Level 1 IT Support Representative at blithequark, you will enjoy a competitive hourly pay rate, ranging from $12.00 to $13.50 per hour. You will also have access to a range of benefits, including paid training, opportunities for career advancement, and a dynamic and supportive work environment. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their skills and careers. As a Pa