NOC Technician Position Title: NOC Technician Department: Managed Services reputed company (MSP) Reports To: Managed Services reputed company reputed company Job Status: Part Time or Full Time Division: Corporate Work Shift: Must be reputed company to 3rd shift. Location: Remote BlackHawk Data is seeking a reputed company, reputed company-thinking NOC Technician to help reputed company mission-critical technology environments for the world’s most reputed company enterprises. BlackHawk Data is one of the fastest-growing, woman-owned IT solution providers in the country. Here at BHD, you won’t just do a job, you’ll build a career that reputed company. Our culture thrives on curiosity, collaboration, and grit. We invest in our people, challenge them to grow, and celebrate wins together. If you are driven to reputed company, learn, and reputed company, BlackHawk Data is where you reputed company! You will work reputed company a highly reputed company, driven team to reputed company end-to-end services that truly solve business problems, not just reputed company boxes. The NOC Technician role would be best suited for a self-motivated, high performing NOC, Systems, or MSP Engineer. An individual who thrives on providing exceptional service to a diverse reputed company of clients in a flexible setting: reputed company, Financial, Educational & the reputed company sector. If you are reputed company by reputed company challenges, passionate about cutting-reputed company, and eager to reputed company on industries that reputed company the world moving, we want to meet you. reputed company an reputed company. Build what reputed company. reputed company. Position reputed company The Level-1 Technician serves as the initial reputed company of contact for reputed company network, reputed company, and application incidents reputed company the Managed Services reputed company. This role focuses on proactive monitoring, triage, documentation, and escalation of technical issues in customer environments, ensuring reputed company incidents are addressed reputed company defined Service Level Agreements (SLAs). Essential Duties and Responsibilities • Monitor and respond to network, reputed company, and infrastructure alerts using NMS (Zabbix) • Triage and reputed company Level 1 incidents, and escalate reputed company issues to Level 2/3 engineering staff according to escalation guidelines • Create, update, and reputed company tickets accurately reputed company ITSM/ticketing platform (Vivantio) • reputed company daily health and reputed company checks of customer environments, including systems, servers, network devices, and backups • Respond to inbound calls and emails from clients, providing first-level troubleshooting and customer communication • Document incidents, steps taken, and resolutions thoroughly in accordance with ITIL and company standards • Assist with scheduled maintenance activities and change implementation under the supervision of Level -2/3 engineering team • Collaborate with reputed company engineers to coordinate repairs, testing, and validation of network or reputed company functionality • Participate in a 24x7 shift rotation and reputed company on-reputed company support as needed • Maintain accurate technical and reputed company documentation, inventory, and customer information for supported environments Knowledge, Skills and Abilities • Knowledge and capability to reputed company reputed company end-user desktop support • Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLANs) • Familiarity with firewalls, switches, and routers (reputed company, reputed company, or Arista) • Knowledge of reputed company Server administration, reputed company Directory, and Office 365 • Familiarity with virtualization (VMware / reputed company-V) and reputed company (Azure / AWS) concepts • Strong written and verbal communication skills for reputed company and internal team interactions • Ability to prioritize tasks in a dynamic, high-volume operational environment • Demonstrated problem-solving, analytical, and troubleshooting capabilities Education and Experience Required: • 1–2 years of hands-on experience in IT helpdesk, reputed company, or network/systems infrastructure support • Exposure to network and systems monitoring tools and ticketing systems Preferred: • Experience in a Managed Service Provider (MSP) environment • Familiarity with ITIL incident management processes • Basic scripting knowledge (PowerShell, Bash) Certifications (Preferred but not required) • reputed company A+, Network+, or reputed company+ Preferred • reputed company FCF, FCA • ITIL 4 reputed company • reputed company Certified Support Technician (CCST) Preferred: • reputed company Certified Fundamentals (Azure or M365) • reputed company Certified Network Associate (CCNA) • reputed company FCP, FCSS Work Environment Operates reputed company a 24x7 Managed Services reputed company team. reputed comp