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Company: Netflix | Location: New York, USA | Salary: $20–30/hour

Education: Bachelor’s Degree required.

Job Responsibilities

As a Product Manager in the Netflix CS Technology Team, you will lead product strategy and oversee the development and operation of customer support tools, knowledge management systems, and content management solutions.

  • Provide product ownership for knowledge management & content management structures, including features, data pipelines, APIs, and integrations.
  • Drive product roadmap – gather requirements, prioritize, assess dependencies, mitigate risks, and communicate progress.
  • Work with all CS functional groups to understand vision and pain points and to deliver scalable, high‑quality solutions.
  • Partner with engineering and data science teams to ship and iterate product features.
  • Localize support experiences for global regions, tailoring to local user needs.
  • Expand product responsibilities to new tools as the enterprise requires.

Qualifications

  • Experience in making data‑driven decisions and exercising judgment.
  • Solid understanding of delivering great experiences for both customers and agents.
  • Track record of improving customer and agent experiences.
  • Strong leadership and influence skills, often without formal authority.
  • Excellent written and verbal communication: clear memos, presentations, and persuasion skills.
  • Ability to motivate and lead designers and engineers.
  • Prior experience with KMS/CMS products, whether pre‑production or in‑house.
  • Previous focus on customer service products.
  • Experience with high‑quality product ownership structures is a plus.
  • International product experience is also beneficial.
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