Job Classification

Operations - Insurance OperationsAt Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions!

What you can expect:

• Manage a team of Vocational Rehabilitation Specialists, providing return-to-work services across STD and LTD, forensic assessments of employability, and occupational analysis.
• Ensure the team is achieving or exceeding key performance indicators through observation, coaching, and data-driven insight.
• Monitor, analyze, and report on team KPIs — leveraging strong Excel skills (formulas, tables, charts, and graphs) to surface trends and tell a clear performance story.
• Champion new and better ways of working — continually seeking more effective, creative approaches to help claimants return to work and advancing vocational best practices across the team.
• Lead the team through change with confidence and positivity — helping specialists adapt to and embrace evolving processes while sustaining strong results, high-quality service, and team morale.
• Serve as a trusted business partner — communicating clearly and effectively, both verbally and in writing, across all levels of the organization.
• Teach, coach, and guide new vocational counselors, sharing deep subject-matter expertise to develop the next generation of talent.
• Model the efficient, everyday use of AI tools to streamline work and elevate the team’s productivity and impact.
• Advance the capabilities of the vocational team through participation or leadership of initiatives, both within the unit and cross-functionally.
• Provide vocational subject-matter expertise in the sales and customer retention cycles.
• Responsible for recruiting, hiring, and onboarding of diverse talent.

What you’ll need:

• Master’s degree in vocational rehabilitation or a related field, with certification as a Rehabilitation Counselor (CRC) required.
• Recognized expertise in the vocational rehabilitation field.
• Demonstrated leadership experience/capabilities or demonstrated aptitude for leading a team of professionals in the disability insurance industry.
• Proficiency in KPI reporting and analysis, with excellent Excel skills (formulas, graphs, tables, and charts).
• A confident, adaptable approach to change — able to stay positive, support the team, and help them implement new ways of working without losing momentum or morale.
• Comfort with the daily use of AI tools to work more efficiently and effectively.
• Strong written and oral communication skills.
• Experience working with cross-functional business partners in claims, distribution, product, and other expert resources.
• Experience working with small to national-level customers in the execution of critical services.
• A track record of innovation and strong results.

It’d be a plus if you had:

• ADA certification and experience preferred.
• Previous ADA or RTW case management experience preferred.
• 3-5 years of leadership experience preferred.

Prudential welcomes all applicants, even if you don’t meet every requirement. If your skills align with the role, we encourage you to apply.

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $106,000.00 to $174,900.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.

If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.