Livestream Moderator, TikTok Shop (part-time)

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TikTok Live Stream Moderator
Location: West Hollywood, California
Job Type: Full-Time / Part-Time

About SuperOrdinary
At SuperOrdinary, we're the driving force behind the global success of today's most exciting consumer brands. We're not just an agency; we're a dynamic growth partner and marketplace expert, connecting brands like Disney, H&M, Laneige, Touchland, Glow Recipe, and Peter Thomas Roth with creators and consumers worldwide. Our team of e-commerce and social commerce gurus empowers brands to build influence, scale their global sales channels, and forge meaningful connections.

We're at the forefront of the social commerce revolution, with a proven track record of explosive growth for brands on TikTok Shop and other innovative platforms. harnessing the power of short video, livestreaming to create engaging shopping experiences that seamlessly integrate e-commerce and entertainment.

Job Overview:
We are seeking a proactive and attentive TikTok Live Stream Moderator to support our live selling sessions. The moderator will ensure a smooth and positive live shopping experience by managing interactions, maintaining community standards, and assisting our hosts during live streams.

Key Responsibilities:
  • Monitor live chat during TikTok selling sessions to ensure a positive, respectful, and engaging environment.
  • Engage with viewers by pinning comments, highlighting questions, and encouraging participation.
  • Assist the host by managing questions, comments, and any technical issues that arise during the live broadcast.
  • Enforce community guidelines and TikTok policies to prevent spam, inappropriate content, or disruptive behavior.
  • Filter and report inappropriate comments or behavior to the relevant teams promptly.
  • Coordinate with the marketing and host teams to facilitate smooth live sessions.
  • Track viewer engagement and provide feedback for future live stream improvements.
  • Help manage inventory questions or issues related to products being showcased.
  • Stay updated on new TikTok features and best practices for live selling.

Qualifications:
  • Prior experience in live chat moderation, social media management, or customer service preferred.
  • Excellent communication and interpersonal skills.
  • Strong understanding of TikTok platform features and live streaming environment.
  • Ability to remain professional, patient, and attentive during live sessions.
  • Good problem-solving skills and quick decision-making.
  • Detail-oriented with the ability to multitask effectively.

Preferred Skills:
  • Knowledge of e-commerce and live selling environments.
  • Experience working with fast-paced digital content.
  • Multilingual abilities are a plus.
  • Passion for social media trends and online community building.

Compensation & Benefits:
  • Compensation: $25 - $30 per hour
  • Flexible working hours aligned with live session schedules.
  • Opportunity to be part of a growing, innovative brand.
  • Collaborative team environment focused on creativity and engagement.

Join Super Ordinary USA as a TikTok Live Stream Moderator and help us create seamless, enjoyable shopping experiences for our community!

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