Lead Fulfillment Associate Location: Rancho Cordova, CA. The Amazon operations team is looking for Lead Fulfillment Associates with a strong record of achieving results to join the expanding team supporting operations leaders and associates in delivering strong operations results within our fulfillment centers. Lead Fulfillment Associates hold various roles within the Fulfillment Center including, but not limited to: Trainer, Process Assistant, and Shipping Clerk. All role types will include performing production duties as needed: pick/pack orders, receive/stow product, ensure inventory accuracy, and unload/load trucks. Lead Fulfillment Associates will also be responsible for communicating instructions to other associates, motivating them, and keeping their work areas safe. Roles and Responsibilities - ISS Representative: Power connector. Maintaining the link between Corporate Retail Teams and the FC, as well as the reporting & re-escalation of tickets submitted to Retail, Vendor Management and Catalog. Plays an integral role in the RC by facilitating resolution or directly resolving problem items that cannot be received in the RC under the normal conditions of receiving. Responsible for the tactical and strategic handling of Retail Request Tickets submitted to them from Corporate. - Process Assistant: Smooth operator. Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties and communicating with internal and external suppliers. Escalates barriers to Operations leaders. Drives and executes standard work in the areas of Safety, Quality and Productivity to meet daily operational goals. - Dock Clerk: Dock star. Manage inbound flow from scheduling appointments to time of receives. Duties also include regular communication with carriers, the corporate transportation group, management and dock personnel. Responsible for planning inbound arrivals, ensuring carrier compliance, managing buffers and leading dock personnel. - Receiving Clerk: Mega monitor. Scheduling inbound deliveries in dock master using Advance Ship Notices. Duties also include regular communication with carriers, the corporate transportation group and receivers. Responsible for keeping an up to date knowledge of scheduled appointments, monitoring new releases and communicating with other departments, will also be responsible for training back‑up clerks. - Shipping Clerk: Super shipper. Correspond with multiple shipping companies and their contacts. Use multiple shipping company's software to ship and track packages. Coordinate trailers to corresponding dock doors and cross docks using OMA tool. Ensure proper processes are followed with the Trailer Dock Release program. - Non‑Inventory Receive Clerk: Non‑Inventory guru. Work in a team environment with Procurement to administer the flow of non‑inventory goods. Organize supplies, corrugate, safety equipment and tools. Research missing shipments. Stage product in work areas. Operate PIT equipment to move goods. Use computer skills to track and receive non‑inventory goods. - Regulated Waste Coordinator: Functions as the lead for the Waste Program within the FC where product and hazardous waste sent for resale, donation, or disposal are properly managed in a manner compliant with all applicable federal, state, and local regulations. Provides technical support and tactical execution of the Regulated Waste Procedure, and works in partnership with both Operations and the EHS Teams to maintain compliance while providing oversight over the waste process. - Amazon Robotics (AR) Quarterback: Quarterbacks (QB) main responsibility is monitoring overall floor health of the robotic field and leading the safe and effective work dispatch for Amnesty Floor Monitors, while ensuring minimum impact on downstream operations. Coordinates with the local learning, RME, and operations team, using real‑time data and dashboards during shifts to drive standard work practices in supporting the building to achieve daily operational goals. - Floor Health Monitor: Autonomous, self‑sufficient operator. Amnesty Floor Monitor (AFMs) are associates that have undergone specific training to be able to safely access the Amazon Robotic floors and perform a wide range of tasks. Responsibilities include resolving issues on the AR floor such as restarting a drive, or helping associates at stations with amnesty processing and prevention. - Data Analyst: Works closely with the ICQA and operations teams in Inbound and Outbound to provide data and analytical support for ACES initiatives, root‑cause investigation of defects, and to ensure compliance with ICQA‑related SoX requirements. Things to Know About Working in an Amazon Fulfillment Center - We are committed to providing a safe work environme