About the position

Yelp was created to connect people with great local businesses. As an Inside Sales Representative, you’ll work with small business owners over the phone to help them achieve their goals through Yelp’s advertising programs. By understanding their unique needs, you'll provide tailored solutions that drive results. Ultimately, we succeed when our clients grow. People are at the center of everything we do. In this role, you will be directly responsible for doing outreach and educating business owners across the US and Canada on our advertising solutions. Success is measured by hitting and exceeding a monthly quota, consistently staying ahead of daily metrics, and handling rejection in stride. You’ll experience all of this within a highly supportive, virtual team environment.

Responsibilities

• Educate, strategize, and successfully discuss Yelp advertising programs through a high volume of outbound dialing to business owners.
• Own and manage a pipeline of clients ranging from dentists to florists to restaurant owners- all organized in our CRM (Salesforce).
• Become an expert in Yelp’s advertising solutions, and provide product recommendations quickly to suit client needs - asking probing questions, overcoming customer objections and rejection will be critical to your success.
• Master quick close techniques to exceed individual goals.
• Successfully navigate the initial call to qualification to close process, ensuring lasting customer satisfaction and potential upsell opportunities.
• Achieve and consistently exceed monthly quotas - strong work ethic and tenacity are key!
• Track and manage your daily goals to ensure results are met.

Requirements

• GED/HS Diploma and 2+ years of customer-facing experience OR; Bachelor’s Degree with a demonstrated interest in sales/business or people-centric industry (e.g. coursework, internships, clubs, or extracurricular activities)
• No fear of the phone and prepared to make a high volume of outbound dials, daily
• General computer and email proficiency - we use Google Suite and provide a Macbook laptop
• A work environment free of distractions
• You will need access to an individual hardline high-speed internet connection in your workspace. This job cannot be performed using satellite internet or a mobile hotspot.
• Open to feedback and willing to implement for areas of improvement
• Strong, engaging interpersonal skills
• Ability to effectively prioritize tasks and manage independently without oversight
• Must possess current US work authorization

Benefits

• Full medical, vision, and dental
• 15 days PTO per year for first 2 years of employment (accrual begins on date of hire); number of PTO days increases after 2 years of tenure
• 7 paid wellness days
• 12 paid holidays
• 1 floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness reimbursement
• Health Savings, Flexible Spending and Dependent Care accounts
• 401(k) retirement savings plan with employer match
• Employee stock purchase plan