About the position

The Hub Operations Lead is responsible for the day-to-day operations and workflow of all HUB functions, including the execution of store HUB order fulfillment, inventory control, and all associated processes. Depending on the size and scope of the HUB operations, some HUB Operations Leads will lead one or more team members assigned to HUB operations, such as HUB Inventory Specialists and HUB drivers. The individual in this role should have good knowledge of store systems, basic parts knowledge, good interpersonal skills, and prior experience leading other Team Members. The role requires in-depth knowledge of store inventory and the ability to network with nearby stores, Hubs, PDQ, and external suppliers for order fulfillment. The role owns responsibility for maintaining Hub company standards. This position is full-time. The position may require MVR certification, and the individual should complete all training materials and attend all store meetings.

Responsibilities

• Responsible for Hub operations and resolution of Hub orders and processes in a timely manner
• Responsible to provide direction, organize and delegate work and ensure execution related to leading HUB related Team members (Hub /Loop Drivers and Hub Inventory Specialist)
• Review Hub orders, pulling parts, stage product, finalize paperwork
• Interaction with internal and 3rd party Drivers on paperwork, instructions
• Engaging store to facility network to determine part sourcing and logistics solutions, work with ordering store for fulfillment options if unavailable in network
• Work with GM, DM and CSC support for proper inventory mix and levels
• Inventory accuracy and functions as it relates to the parts department and HUB inventory to include- Onhand accuracy of inventory, shrink results, Cycle Counts, Outages, Planograms, Maxi changes, Price Changes, Front & Face, Truck lead
• Manage and comply with all Hub records and all paperwork policies and procedures
• Urgently Communicate any risks or concerns regarding order fulfillment or shipments to the appropriate store leader(s)
• Lead stocking activities from replenishment orders, to include scanning in product and ensuring completion within 24 hours
• Additional Inventory activities including Overstocks, Callbacks, Resets
• Safely deliver parts to customers as needed
• Assist with Front Room Inventory functions
• Assist with cores and defects
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Assist as needed with MOD and other store related actions

Requirements

• Must be competent at oral and written communications and handle basic math computations.
• Should have prior retail experience, including basic merchandising and inventory management skills.
• Able to drive forklift, if certified and applicable, and use a hand truck and pallet jack.
• Should be well mannered, neat in appearance and possess the ability to meet and deal with the public in an unbiased manner.
• Previous work records should demonstrate stability and performance results.
• Scheduling factors necessitate that the individual should be able to come to work on short notice, and/or work flexible hours including nights and weekends.
• Immediately report to General Manager and/or District Manager any violation of company policy or procedure.
• Inventory management in a retail environment or logistics center of operations

Nice-to-haves

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment, including forklift, pallet jack and/or hand jack
• Operating POS and Parts lookup systems
• Ability to execute and train inventory systems and store equipment
• High attention to detail

Benefits

• Comprehensive health and wellness benefits program