[Hiring] Client Operations Associate @River

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Role Description

At River we are building the world’s most trusted financial institution to empower people to take ownership of their financial lives through bitcoin, the world’s only incorruptible digital asset. We believe in a future where every person will have bitcoin savings, and every business will have bitcoin on the balance sheet. We obsessively design and build delightful products that help our clients buy, sell, secure, and use bitcoin.

What you will do:

  • Directly interface with clients to manage questions and feedback about our products and services
  • Analyze and identify trends in client activity and inquiries
  • Identify and develop operational efficiencies to scale the business and processes
  • Refine the business rules, automations, and communication methods across Client Operations
  • Act as a liaison between clients and our various internal teams–Relationship Management, Engineering, Financial Operations, Risk Management, and Client Services–to support business needs, improve the product, and enhance the client experience

Qualifications

  • Ability and interest to work in a fast-paced fintech startup environment
  • High agency self starter
  • Collaborate and problem-solve well
  • Customer-facing experience preferred
  • Great communicator, conversationalist
  • Highly adaptable; able to shift focus on the fly and balance many tasks
  • Ability to identify trends in data and make decisions based on analyses
  • Excel/Google Sheets, SQL, product management experience a plus, but not required
  • Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems

Requirements

  • Salary: $70,000 - Full Time
  • Competitive compensation and equity
  • Unlimited PTO
  • Medical, dental, and vision insurance
  • 401k
  • Fully remote option - West Coast only (PST)

Interview Process

  • Screening Video Call (20 minutes)
  • Role specific interview block (1 hour with 2 River employees)
  • Prompted Assignment
  • Culture & Executive Interview (1 hour block with 2 River employees)
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...