Flipkart has announced a work from home Quality Analyst job for those who are interested in quality checking, customer service review and process monitoring. This is a remote position and successful candidates will be working from home to support the company’s service quality operations.

As part of this role the successful candidate will review completed work and customer interactions to see if the required quality standards are being adhered to. The Quality Analyst will also identify process gaps, create quality reports for internal teams and record areas of improvement.

Flipkart Quality Analyst Jobs 2026 | Work From Home | Freshers and Experienced Candidates Apply

Company: Flipkart 

Designation: Quality Analyst

Employment Type: Full Time

Work From Home: Mode

Location: Work From Home (India)

Qualification: Graduate in Any Stream

Experience: 0-3 Years (Fresher's can apply)

Salary: ₹28,000 - ₹32,000 Per Month

Flipkart Work From Home Jobs 2026: Vacancy Details

Quality Analysts examine operational processes and customer support activities to ensure compliance with standards. Some departments may have you review phone calls, chat conversations, email or backend work done by support teams.

Quality reviews are used to gather information for improving accuracy, customer service, and team performance.

Day-to-day Responsibilities

Typical duties may include:

• Listen to customer calls, chats and email threads.
• Assess completed work to quality standards.
• Check that company procedures are followed correctly.
• Develop quality reports and give observation with supervisors.
• Pinpoint common errors and process deficiencies.
• Use internal systems to record quality scores.
• Keep an accurate record of reviews.
• Highlight common errors to support training teams.
• Watch quality trends and make simple summary of performance.
• Process confidential customer information per company policy.

Educational Qualification 

Applicants must have completed:

Graduation in any discipline from a recognised University.

Candidates with higher educational qualifications are also eligible to apply.

Experience

Freshers can apply
Candidates with up to 3 years experience.
Looking for applicants with experience in customer support, quality auditing, back-end operations, chat support or BPO processes.

Prior Quality Analyst experience is a plus but not a must.

Skills Required for Flipkart Work From Home Jobs 2026

Candidates should possess:

• Excellent communication skills both written and verbal.
• Great attention to details.
• Basic knowledge of computers.
• Proficiency in Microsoft Excel and Microsoft Word.
• Analytical mindset.
• Skills in report writing.
• Time management. 
• Ability to identify errors in the process.
• Business correspondence.
• Ability to work independently remotely.

Working Hours

• This is a full-time role.
• General schedule of work may be:
• 8 to 9 hours of work per day.
• Five or six working days a week, depending on business requirements.
• Rotational shifts as required.

Details of the shift will be provided post selection.

Employee Benefits & Salary

The selected candidates will be paid a monthly salary of Rs. 28,000 to Rs. 42,000 depending on their qualification, interview performance, experience and the company’s pay structure.

Eligible employees may be entitled to:

• Remote Work opportunity.
• Training paid.
• Performance based incentives where applicable.
• Health Insurance by Company Policy
• Paid leave and holidays for qualified employees.
• Learning and Development Courses.
• Performance-based internal opportunities.
• Employee assistance programs, as appropriate.
• The benefits depend on the department you work in and your terms of employment.

Selection Procedure

Recruitment process generally involves:

Application online
Screening resumes.
Online test / Interview
Verification of papers.
Final decision.
Training and On-boarding.

The recruitment team will only be contacting short-listed candidates.

Documents Needed

The following documents should be kept ready by the candidates:

Resume Updated.
5. Photograph (Passport size).
Aadhaar Card or any other valid Government ID.
Academic certificates
Mobile No.
E-mail address.
Bank Account Details (after selection, required).

Application process for Flipkart Work From Home Jobs 2026

Aspiring candidates can apply for the Quality Analyst position through the Flipkart official careers page.

Before applying:

Carefully read the eligibility requirements.
Fill out the online application form correctly.
Please upload your most recent resume.
Please verify all details before finally submitting.

Those applicants whose qualifications meet the current hiring need will be contacted to discuss next steps in the recruiting process.