Kaizen Management Solutions is an Amazon Delivery Service Partner (DSP) and one of New York City’s first fully electric cargo bike delivery providers, operating in lower Manhattan. We are redefining last-mile logistics by delivering sustainably, efficiently, and with precision — one package at a time.

We’re seeking a highly skilled, hands-on Dispatcher to support leading our E-Bike Logistics and Delivery Operations. We operate from 2:00AM to 11:00PM, with a particular focus on our Breakfast (3:30AM) to Brunch (7:30AM) delivery shifts. This is a high-impact leadership role responsible for driving operational excellence, team performance, and continuous improvement across our growing DSP.

The ideal candidate combines strategic thinking with boots-on-the-ground leadership, someone who can manage 30–50 delivery associates, oversee dispatch and routing, and use data-driven insights to optimize delivery performance, safety, and customer satisfaction.

Key Responsibilities Dispatcher

• Oversee day-to-day e-bike delivery operations, ensuring all morning routes launch on time and safely.
• Manage dispatching, routing, and scheduling using Amazon’s transportation and station management systems.
• Lead loadout and staging operations, ensuring smooth package flow from warehouse to delivery.
• Monitor Delivery Excellence metrics (Safety, Quality, Reliability, DCR, Customer Feedback) and drive continuous improvement.
• Partner directly with Amazon station leadership and Chief Operations Manager to resolve operational issues in real time.

People & Performance Management

• Supervise, coach, and develop a team of Lead Drivers, and 25 - 50 Delivery Associates.
• Conduct morning huddles, safety briefings, and post-shift debriefs to maintain alignment and motivation.
• Implement performance tracking, recognition, and corrective action frameworks consistent with Amazon DSP standards.
• Recruit, train, and retain high-performing delivery staff in collaboration with the HR/recruiting team.

Process & Logistics Optimization

• Analyze data from Amazon systems to identify trends, inefficiencies, and improvement opportunities.
• Implement process changes that streamline operations, reduce cost, and improve delivery speed and reliability.
• Maintain oversight of fleet readiness and equipment tracking (bikes, batteries, helmets, and devices).
• Ensure compliance with all Amazon DSP Program Policies, safety protocols, and labor regulations.

Cross-Functional & Strategic Collaboration

• Coordinate with Amazon’s on-site operations, HR, and logistics teams to align performance and staffing plans.
• Partner on inventory control, sourcing, and vendor management to ensure readiness for route volume fluctuations.
• Support growth initiatives such as fleet expansion, new station readiness, and seasonal scaling.

Qualifications

Required

• 2+ years of experience in operations, logistics, transportation, or warehouse management.
• Proven ability to lead and motivate large teams in fast-paced, high-accountability environments.
• Strong understanding of dispatching, scheduling, and route optimization (Amazon DSP, FedEx, UPS, or courier background ideal).
• Excellent communication, organizational, and multitasking skills.
• Tech-savvy with ability to navigate Amazon systems, Excel, and performance dashboards.
• Physically able to lift up to 50 lbs, stand for extended periods, and work outdoors when needed.
• Flexible schedule - able to start early (3:00AM) and support weekend or peak shifts as required.

Preferred

• Bachelor’s degree in Business, Supply Chain Management, or Logistics (or equivalent experience).
• Background in E-bike, micro-mobility, or urban delivery logistics.
• Familiarity with ADP, or similar workforce management tools.
• Bilingual (English/Spanish) a plus.

What We Offer

• Competitive salary with performance-based bonuses.
• Health insurance, 401(k) program, and Paid Time Off (PTO).
• Career advancement within a fast-growing DSP and Amazon’s expanding e-bike network.
• Leadership development and certification aligned with Amazon operational standards.
• A culture grounded in Kaizen - continuous improvement, teamwork, and accountability.
• Opportunity to be part of a sustainability-forward delivery movement reshaping NYC logistics.

About Kaizen Management Solutions

At Kaizen, we believe small improvements lead to extraordinary outcomes. We operate within Amazon’s Electric Cargo Bike Program, delivering sustainably to neighborhoods across New York City. Our focus is on safety, reliability, and professionalism, creating a culture that values growth, teamwork, and operational excellence.

Join us as we build the future of last-mile logistics - one route, one rider, and one smile at a time.

Learn more:

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Work Location: In person