Customer Solutions Crew - PT

Other Jobs To Apply

Job Type

Part-time

Description

On April 28, 2021, Avelo took flight as America's first new airline in nearly 15 years - ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of airline with one mission in mind: "To inspire travel" and we've done so with industry-leading reliability and a caring Soul of Service. If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history, keep reading!

The Customer Support Crew is responsible for assisting and supporting inbound/outbound customer interactions into the Avelo Customer Support Center (CSC). The Customer Support Crew must effectively and efficiently resolve all inquiries, requests, and needs of our customers. They will do this through the core values and our "Soul of Service" through effective problem solving, consistent standards of service, sales, and operational support. Upon successful completion of training, Customer Support Crewmembers will be eligible to work from home.

Responsibilities:

  • Support continuous calls, and digital support (email etc.) channels into the CSC
  • Provide exceptional service to every customer, every time
  • Perform all assigned activities related to booking, modifying, and supporting customer reservations
  • Sell flights and ancillary products and services
  • Maintain KPI performance standards as defined by the CSC


Requirements

  • High School Diploma or General Education Development (GED) Diploma
  • Bilingual preferred
  • One (1) year of customer service or sales experience
  • Ability to multitask by answering continuous calls and digital messages (i.e., email, etc.)
  • Ability to navigate through complex processes while interacting with a customer
  • Upon Completion of new hire training, show proficiency in navigating through concurrent digital interactions with more than one customer at a time.
  • Provide a safe and professional office-work environment, free from background noise and distraction
  • Ability to successfully find simple solutions to complex issues while meeting performance standards in a quickly evolving working environment.
  • Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Internet Explorer
  • Previous sales and call center experience is preferred
  • Attention to detail and strong organizational skills
  • Excellent verbal (telephone) and written communication skills, including grammar
  • Strong customer service skills
  • Ability to stay composed and polite under pressure, effectively handling tense situations.


X-Factors:
  • Provide a high-speed internet connection to meet work from home requirements (25 mbps)
  • Technically proficient in working with CSC systems/programs/tools which include but are not limited to: Radixx Res, Jira, and Airline Choice DCS
  • Potential need to work flexible hours and be available to respond on short notice
  • Flexible and able to work at any time, including nights, weekends and holidays


May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush initiatives or technical developments).

Avelo is an Equal Opportunity Employer.

Salary Description

$17
Back to blog

Other Jobs To Apply

Pathways Operations Manager Intern - Summer 2027

Flight Attendant

Clinical Informaticist

Remote Online Chat Support Specialist – Entry Level, Worldwide, Flexible Hours at arenaflex

Sr. Customer Solutions Manager, ISV

Online Chat Support Rep No Experience Needed (Part-Time)

Courier (PT & FT available)

Customer Service Representive (Remote)

Amazon DSP Delivery Driver - $21.50/hr + Benefits - 4-Day Schedule - Miami

Infant care near San Antonio, TX, part-time

Passenger Car Delivery Drivers

Remote Help Desk Technician

Delivery Driver - Non-CDL

Remote Freight Sales Executive $80K-$100K - Nashville, TN | Apply Now

Remote IT Support (WFH Tech Advisor)

Virtual Chat Support Specialist – Entry Level (No Experience Required) – Remote Work Opportunity with Comprehensive Training and Competitive Hourly Rate

Amazon Package Delivery Driver - Earn $15.00 - $25.50/hr - No Experience Required

Remote Representative | No Experience Required - Globe Life AIL

Cashier Assistant (Front End)

Part-time nanny needed in San Antonio for newborn care!

Cruise & Resort Reservation Specialist | Fully Remote - No Experience Needed

Maintenance Assistant

Chat Customer Service Jobs from Home – No Degree, No Experience, Weekly Pay | $25–$35/hr

Dispatch Operations Specialist, Remote Gate Management (RGM)

Chat Agent

`Remote Entry-Level Role | Beginner Friendly | Full/Part-Time | Start ASAP

Stocker - Full-time / Part-time

Remote Out of Office Position / Data Entry (Hiring Immediately)

Digital Experience Developer

Amazon Packages - Delivery Driver READ JOB DESCRIPTION

Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

Work From Home Part Time Focus Group Participant - $300-$750 (multi-session studies) - Now Hiring

Remote Work From Home Market Research. Ideal For Customer Service Representative - Part-time

Remote Customer Service - Starts at 19/hour (No Degree Needed) - Full-time

Experienced Remote Customer Service Representative - Phone, Email, and Chat Support - Flexible Work Schedule and Competitive Pay

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Workers' Compensation Claim Team Leader

Immediate Openings - Remote Customer Service Representative - 19 plus Hourly - Full-time

Team Member - Server

Automotive Service Technician

Amazon Customer Service - Work From Home - United States (No Experience/Entry Level)

TIPM, Refrigeration Engineer, Global Energy, Sustainability and Automation

Senior Financial Analyst, Data & Financial Modeling – Operations Finance, North America 3P External Fulfillment Finance

Material Handler Job

Customer Care Pro-Platinum Dispute Gate

Remote Data Entry -Time Focus Group Participants (Up To $750/Week)

Senior IT Support Mac Specialist at Clark Associates: 100% Remote (Lancaster, PA)

Area Manager II

Apple Support Specialist

Warehouse Material Handler 1

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...