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100% Remote Junior / Entry-Level Customer Service Technician

Razor is hiring a 100% remote junior/entry-level customer service technician to support users with technical issues and system-related questions. This role is ideal for individuals beginning their careers in technical support who are patient, clear communicators, and comfortable working in fast-paced environments. No prior technical support experience is required, as training will be provided. This position serves as the front line between users and technical teams, helping resolve issues, guide users through fixes, and escalate problems when necessary.

Education & Certification Requirements

No information provided.

Clearance Requirements

Must be eligible to obtain a Public Trust or similar clearance.

Onsite Requirements

100% Remote

Responsibilities

Respond to user questions and basic technical issues. Follow guides and scripts to help resolve common problems. Document issues clearly and track them through resolution. Escalate more complex problems to engineering or support teams. Act as a bridge between users and technical teams. Help identify recurring issues and flag patterns to the team. Learn how systems work to troubleshoot more effectively over time.

Qualifications

Strong communication skills with a clear, calm, and professional approach. Problem-solving mindset with the ability to stay composed under pressure. Ability to follow processes and document steps accurately. Comfortable using computers and learning new systems quickly. Good time management skills with the ability to prioritize tasks. Team-oriented attitude and willingness to ask for help when needed.

Desired Skills

Exposure to ticketing systems such as ServiceNow or Jira. Basic understanding of how software or applications work. Experience in customer-facing roles such as retail, hospitality, or call centers. Familiarity with technical environments or a strong interest in IT.

Razor is an EEO Employer

Razor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Razor Benefits Overview

Razor offers a comprehensive benefits package that includes medical, dental, and vision insurance; life and disability insurance; a 401(k) plan; paid time off; and paid holidays.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...