Customer Service Supervisor (CSS) - Days / Nights- $21.00 to $30.30

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Customer Service Supervisor (CSS) - Days / Nights- $21.00 to $30.30

We aim to enhance life's simple pleasures in everyday moments - be it a smile, a sandwich, or a memorable experience. What makes us truly unique is our dedicated team. Here, you'll join a supportive group committed to mutual success and personal growth. We embrace team spirit, optimism, and ambition, knowing that our workplace is a space to cultivate skills and pave the way for future career advancements.

We celebrate being part of our Associate-driven winning team, where everyone contributes to our achievements. Our dedication extends beyond our internal community to the larger one because we believe that collective effort knows no bounds.

Aspire to achieve greatness with us. Become a part of our team and elevate your career.

Customer Service Supervisor (CSS)

As a Customer Service Supervisor, you are an enthusiastic leader essential to smooth store operations. With peer supervisors and store leaders, you will foster great customer experiences, increase sales, and maintain a safe, tidy, and well-stocked environment.

Your Responsibilities:

  • Deliver high-quality customer service and address inquiries swiftly.
  • Collaborate with leaders to reach store goals in sales, cost management, employee retention, and training.
  • Inspire, guide, and train team members to improve sales and performance during shifts.
  • Guarantee consistent implementation of customer service programs, policies, and store technologies.
  • Oversee cash handling, stock, supplier check-ins, and the safety of the store.
  • Conduct regular stock takes and smart ordering to enhance sales and ensure product availability for customers.

Employee Benefits:

  • We are focused on providing inclusive, meaningful benefits that cover the financial, physical, and emotional well-being of our team. We offer a wide array of benefits, including medical, dental, vision, and mental health support, Employee Stock Ownership Plan (ESOP), 401(k) with matching, Education Assistance Program, store discounts, paid vacation, paid parental leave, and other wellness programs.
  • Benefits eligibility is determined by specific plan terms.

Required Qualifications:

  • High School Diploma or GED equivalent
  • Must be 18 years old or above with dependable transportation
  • Flexible availability including weekends and holidays for varying shifts
  • Preferably have leadership experience in retail or food service sectors.
  • Exceptional skills in customer service, communication, and relationship management.

Unique Work Schedule Opportunity

Individuals in this role can opt for a 4-day work week, offering additional time to balance personal priorities.

Compensation for this role ranges from $21.00 to $28.30 per hour, based on position, experience, and other factors. A $2.00 shift differential is provided for hours worked between 12 am and 6 am.

We ensure accommodations are available for the application process upon request, compliant with applicable laws. For assistance, please contact our Associate Service Center.

We are an equal opportunity employer. All applicants and employees are considered without bias related to race, color, religion, gender, age, nationality, familial or marital status, sexual orientation, identity, citizenship, disability, veteran status, or any other characteristic protected by law. Unlawful discrimination plays no role in our employment practices.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...