Customer Service Representative / On-Site

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<strong>Customer Service Representative /On-Site / Phoenix, AZ <br><br></strong>Pay Rate: <strong>$16.40/Hr</strong> + SoAZ Great Benefits<br><br><strong>M–F, 8–5</strong> 100% Onsite <strong> / </strong> Temp-to-Hire<br><br><strong>Local Candidates Only: </strong><em>Must specify current location on resume<br><br></em><strong>About The Role<br><br></strong>Provide records and administrative support to injured workers and authorized representatives, including attorneys, paralegals, insurance carriers, and third-party administrators.<br><br><strong>Duties/Responsibilities<br><br></strong><ul><li> Assist authorized individuals with reviewing or printing claim files.</li><li> Process records requests by verifying requestors are interested parties and authorized to access records.</li><li> Research claim records using databases, microfiche, and/or microfilm.</li><li> Date-stamp incoming mail and distribute it to the appropriate division or department.</li><li> Prepare invoices with claim details, recipient information, and payment amounts.</li><li> Collect invoice payments and follow up on outstanding payments by sending invoices with payment-request letters.</li><li> Update the Claims Division database.</li><li> Participate in the Arizona Management System (AMS) and daily Huddle board; attend staff meetings.<br><br></li></ul><strong>Required Qualifications<br><br></strong><ul><li> High school education.</li><li> Computer skills, including Google Workspace and Google Sheets.</li><li> Call center experience.<br><br></li></ul><strong>Why Apply?<br><br></strong>98% retention rate, collaborative office, comprehensive training and support. Excellent benefits for conversion to permanent employment.<br><br><strong>Apply now</strong> as opportunity goes quickly!<br><br>As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. <em>Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type.</em> Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.<br><br>Get a complete career fit with Kelly®.<br><br>You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.<br><br><strong>About Kelly<br><br></strong>Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.<br><br>Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.<br><br>Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...