CS Representative, Bilingual English – Spanish

Other Jobs To Apply

No other job posts for this day.

Job Description:

  • Answers telephone call inquires and promotes the organization’s products and services in English and Spanish
  • Researches and resolves customer concerns and complaints to ensure retention and satisfaction
  • Answers customer calls, in a large variety, with timeliness and accuracy
  • Identifies and assesses customer needs to provide accurate solutions
  • Escalates issues to supervisors as required and as appropriate
  • Provides accurate, valid and complete information by utilizing the right tools
  • Meets personal and team accuracy, call targets and call handling quotas
  • Follows communication guidelines and policies
  • Correctly utilizes internal documentation and leadership team members for solutions
  • Acts as a customer advocate
  • Recommends process and product improvements and feedback
  • Actively participates in team meetings, coaching sessions, one on ones, and other meetings
  • Performs other duties as assigned

Requirements:

  • High School diploma or equivalent education
  • Minimum of one (1) year of customer service experience
  • Fluent and clear written and verbal communication in English and Spanish
  • Experience in Microsoft Office Suite preferred
  • Ability to ensure compliance with company policies and applicable federal and state regulations
  • Ability to maintain confidential information and knowledge of confidential matters
  • Ability to work on a team and as an individual contributor
  • Individual must be open to learn about and understand ‘niche’ industry
  • Effective, consistent and impeccable communication (verbal and written), interpersonal, organizational, presentation, project management, teamwork, and time management skills
  • Ability to change course easily – knows when to be patient and when to push while working in the “gray”
  • Self-starter, self-motivator, detail-oriented, highly organized
  • Must be personable and approachable, demonstrate professionalism and active listening skills at all times
  • Must be able to work effectively and efficiently in a fast-paced environment including stressful situations
  • Expert prioritization skills
  • Motivated to excel, competitive in nature and does not confuse “efforts” with “results”
  • Demonstrates and maintains flexibility and adapts to changes within industry and company
  • Preferred Experience and/or Education: Knowledgeable in technology; Knowledgeable in horse-racing

Benefits:

  • 30 Day Waiting Period
Back to blog

Other Jobs To Apply

QA Software

Remote Long-Term Care Pharmacist Reviewer

Amazon Flex

Remote Policy Leader – Health Regulation & Public Safety

Sr. IT Manager - Supply Chain

Online Encoder Jobs - Flexible Work-from-Home Opportunities

Chief Medical Officer - UCS Clinical Assessment Review Expert

GENERAL MANAGER - Capital One Lounge, JFK

Senior Client Services Specialist, EOR Operations - EMEA

Warehouse Associate PT

Amazon Customer Service - Work From Home $16-$35/hr

Immediate Hire – Remote Job Open | No Experience Required | Start ASAP

Remote Amazon Expert

Customer Service/Sales

Summer Agriculture / Farm Worker, Entry Level (No Experience Needed)

Forensic Technician: Lab Toxicology Unit

General Warehouse Associate - Loader

Senior GIS Developer: React

Warehouse Associate - PT & FT available

Robotics - Software Development Engineer

Clinical Review Nurse I/II/Sr/Lead

Busser

Cashier - Late Night Shift

Remote Clinical Therapist - Flexible Hours & Team Support

Customer Service Representative – Hotel Reservations (Remote)

Business Banking Senior Relationship Manager I - New York City, NY

Remote Pharmacy Technician Clinical Prior Authorization

Warehouse Shopper / Order Fulfillment Associate

Chat Support Agent (Remote) - Entry Level, No Degree Required

DC Operations Manager

Distribution Center Associate

Customer Service/Sales

The UPS Store NOTARY PUBLIC Full

Product Demonstrator Part Time

US_ Controller | 100% Remote – Full-Time or Part-Time|

Sr. IT Manager - Supply Chain

Warehouse Laborer-Full Time-RSCLA4378

Online Encoder Jobs - Flexible Work-from-Home Opportunities

Director, Brand Information Security Officer

Senior Outpatient Coder

Kitchen Team

Landfill Heavy Equipment Operator

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Car Delivery Driver

NOW HIRING: Remote Sales Associates – Entry Level | Start ASAP

Work from Home Inbound Customer Service (State of Louisiana)

Part Time Seasonal - Warehouse Associate - $14 Per Hour

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Strategic Production Planning Analyst - Supply Chain

Warehouse Associate PT

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...