Chat & Text Therapist

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Job Description:

  • Support callers to the LGBTQIA Call Center who call the suicide hotline
  • Provide crisis phone interventions
  • Recommend appropriate referrals for available services
  • Answer all phone lines in a timely and professional manner
  • Assess clinical situations and needs of callers
  • Provide safe and effective clinical interventions
  • Complete thorough, clear, and accurate clinical documentation for data collection and funder reporting
  • Forward internal referrals to appropriate programs with required information
  • Collaborate with internal and external clients and customers
  • Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up
  • Work beyond the scheduled shift when crisis situations warrant or paperwork is incomplete
  • Attend required meetings and training, including outside regular shift hours
  • Work evening and night hours as required
  • Assist the hotline clinical coordinator in training new staff
  • Maintain stocked program forms and a clean, organized hotline area
  • Complete required reading and projects benefiting Crisis or other departments
  • Attend in-person meetings, training, agency activities, and events outside scheduled hours upon request

Requirements:

  • Must be an Arizona resident
  • Bachelor's Degree in Counseling, Social Work, or related field required
  • Minimum of 3 years of experience in the behavioral health field
  • Crisis Experience preferred
  • Supervisory experience preferred
  • Program Development preferred
  • Excellent oral and written communication skills
  • Clear and effective communication
  • Strong customer service
  • Strong problem-solving and analytical skills
  • Ability to document detailed information
  • Ability to multitask
  • Ability to remain calm in crises
  • Ability to work independently and cooperatively
  • Ability to recognize personal limitations
  • Ability to relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation
  • Maintain professional conduct consistent with ethical professional practice and agency policies and procedures
  • Maintain a professional demeanor while working remotely from home
  • Employees must be able to lift up to 25 pounds at times

Benefits:

  • Generous PTO
  • 10 paid holidays per year
  • Medical plans (4 choices)
  • Dental plans (2 choices)
  • Vision plans (2 choices)
  • 403(b) retirement plan
  • Retirement Allowance
  • Company-paid Life/AD&D and Long Term Disability
  • Voluntary additional Life and Short-term Disability
  • Tuition Reimbursement
  • Elder Care Assistance
  • Pet Insurance
  • Remote work from home
  • Equal employment opportunity and anti-discrimination protections
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