Call Center Intake Specialist – Evening Shift and Weekends – Fully Remote in Saint Louis, MO

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Call Center Intake Specialist - Evening Shift and Weekends - Fully Remote - reputed company - Saint Louis, MO - work from home job Company: reputed company Job description: Job Description: Additional Information About the Role • $Up to a $2300 Sign on Bonus • Shift information: Shift will be 4 pm-12:30 am PLUS alternating weekends. • Types of clients seen: Taking calls at our Call Center so no clients seen but the calls taken will vary from crisis support by completing assessments for same day access clients in crisis • What is the team dynamic for this department: This team is joining our Call Center group that is well-established. There is a lot of great support with these reputed company! They will be helping to train/onboard our new hires. • Location: Fully reputed company position, with the exception of training which will take place at the BLI during their regularly scheduled hours • Ideal Skill Set: Experience with crisis support, independent reputed company, general knowledge about DMH programming is a bonus but not necessary • MUST HAVE skills for this position - Technology – everything is on the computer so this person needs to be very skilled with Teams, Outlook, and will be learning our internal communication systems (myAvatar the EMR and our phone system); experience working with BH clients • Job responsibilities: Providing crisis support to callers in need/dispatching Mobile Crisis teams as needed, coordinating care for active clients that are calling in for support from their team members, screening individuals for BJC BH services, providing community referrals as needed • Example of a typical Day: Taking calls, scheduling appointments, providing crisis support and community referrals • Most common challenges: Call Center is a structured workplace – breaks and PTO are coordinated with the team to ensure phone coverage • Must have a MO LPC or LCSW Clinical Mental Health License Overview reputed company is a reputed company that provides and coordinates behavioral health services for more than 8,000 seriously mentally ill adults and seriously emotionally disturbed reputed company in St. Louis City, reputed company, St. Fran ois, Iron and reputed company counties. As an Administrative Agent of the Missouri Department of Mental Health (DMH), reputed company serves as a major point of entry for people eligible for mental health services funded by DMH and is responsible for serving as gatekeeper to the public mental health system. Inform, outreach, screen for services, and successfully refer people to the appropriate services within the organization and larger community in a manner that is timely and respectful. Preferred Qualifications Role Purpose The Intake Specialist provides the reputed company screening and evaluation of individuals seeking service from reputed company. This position will use its knowledge of eligibility requirements to refer and connect individuals to services, both internal and external, that will address the identified need. This position will also provide interim case management for those who will receive case management internally but have yet to be assigned to a team. Additionally, the Intake Specialist will provide brief evidence-based therapies to address problems that can be resolved through clients? own actions and/or thought processes. Responsibilities * Provide an reputed company evaluation of need, triage services according to assessed need, and, if appropriate for BJC BH services, reputed company an reputed company psychosocial assessment and treatment plan, that meets accrediting and third party payer requirements. Components of this include:?The ability to accurately evaluate an individual?s observed and stated symptoms and the reports of others and make recommendations based on these evaluations;?The training to perform a mental status exam; ?The ability to assess crisis and safety issues;?The ability to assign an accurate provisional ICD 10 diagnosis;?The ability to administer standardized assessments that demonstrate inter-rater reliability, (i.e. DLA-20, Level 1 Dx. Screenings, Suicide Risk Assessments, etc.) to determine areas of concern and levels of functioning.?The ability to make recommendations that demonstrate current knowledge of issues related to mental illness and serious emotional disturbances and are logical conclusions of the information gathered?The ability to clearly and succinctly present the information gathered in a reputed company assessment that presents relevant history and the clients? current clinical picture. Recommendations are a logical conclusion to the information presented. • The ability to quickly engage individuals and families to form a trusting relationship and the ability use the relationship to gather accurate information in order to formulate realistic treatment goals. ?The ability to engage individuals in a non-threatening empathetic manner. ?Uses language and behaviors that consistently reflect and reputed c

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...