Associate Client Support Consultant

July 22, 2026

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About the position

This is a hybrid role where you will work in the office 3 days a week and from home 2 days a week. You will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and training their users on ADP technology. You will carry the weight of ADP's service reputation and client satisfaction. Your primary goal is to help clients who have between 1-49 employees. Every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions to keep things interesting, and top-ranked training will help set you up for success. To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You need to have a way with clients that builds rapport, establishes trust, and shines with professionalism. Your communication style, over the phone and in writing, should be clear and easy for clients to understand and act on. Pace should not scare you. The company offers a healthy dose of fun, career advancement opportunities, friendships, and values inclusion.

Responsibilities

Help clients manage their business using ADP solutions, which could include troubleshooting and probing to resolve payroll issues.
Partner with multiple business units and teams for troubleshooting and delivering a seamless client experience.
Continually upgrade knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools.
Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons.

Requirements

At least one year of experience in a customer service or call center environment or as an HR/HRIS practitioner with systems experience.
Ability to work overtime hours during peak seasons.
Military experience is also considered.

Nice-to-haves

A college degree is great but not required. What's more important is having the skills to do the job.

Benefits

Career advancement opportunities
Award-winning training
World-class service guidelines
Inclusive environment with a culture of collaboration and belonging
Best-in-class benefits start on Day 1
Focus on mental health and well-being
Company-paid time off for volunteering

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